Senior Consultant - Business and Customer Strategy at Slalom, LLC

Posted in Other 10 days ago.

Location: Seattle, Washington

Job Description:

Who You'll Work With

Our Business Advisory Services teams help organizations of all kinds redefine what's possible, give shape to the future-and get there. We focus on high-impact projects, meeting our clients where they are to uncover business needs and deliver results. Our teams go beyond the expected to help clients move confidently through ambiguity and risk and drive more transformative outcomes.

We are hiring Business and Customer Strategists to join our local Seattle team.

What You'll Do


  • Lead consulting-driven Strategy and Discovery engagements for clients looking to establish a go-forward strategy for their customer, product or business

  • May act as overall lead on a client project

  • Establish market context and understanding for a client project

  • Collect, analyze and use market research (primary and secondary) to help craft solution approaches for the client

  • Own the core problem to solve, the insights that drive the solution and ensure that the solution is aligned and championed by client organization to provide desirable business outcomes

  • Partner with executive, marketing, product, front-line customer service, operations and other related client teams to enable seamless end-to-end experiences

  • Identify critical capability gaps and work to own and resolve


  • In partnership with client and other Slalom teams as needed, establish and activate North Stars, OKR, 'win-themes' and business models/cases for a project

  • Work as senior advisor/consultant on strategy and implementation projects, especially as part of a transition and/or governance team

Client relationship building

  • Become Trusted Advisor to Client Strategy, Business and Innovation leadership

  • Create and facilitate collaborative workshops to bring clients into alignment and drive strategy creation with a bias for action

What You'll Bring

  • Bachelor's Degree and 8+ years of professional experience in consulting and/or strategy leadership roles - customer, product and/or business

  • Expertise in two or more industries (e.g., healthcare, technology, other)

  • A successful track record in strategy and consultative selling


  • Adept at market and customer research (primary and secondary)

  • Ability to work well with people from all levels of a client organization; across many different disciplines and varying degrees of technical and business experience

  • Good listening and communication skills, including experience distilling complex subjects and presenting them in a concise fashion that is easy to understand


  • A confident self-starter who is curious, engaged, and able to challenge assumptions to try to get to the truth

  • Proficient in major digital business trends; ability to quickly become well versed in Slalom's business and offerings

  • Proven ability to inspire change, flexibly adapt to a new situations and environments, and ability to help clients adapt to change and generate effective and innovative solutions to address that change

  • Ability to build and foster relationships by developing, maintaining and strengthening partnerships with others inside or outside client organizations

  • A track record and inclination for thriving in a fast paced, and sometimes ambiguous environment.

  • Thought leader who likes to bring new ideas and insights via writing or as part of new business offerings.

  • Comfortable dealing with new ideas and confidence in expressing opinions with senior clients/colleagues

  • Provocatively humble, a story-teller, great communicator, inclusive, inventive, bold, and driven

  • Successful track record in strategy and consultative selling

About Us

Slalom is a modern consulting firm focused on strategy, technology, and business transformation. In 40 markets around the world, Slalom'steams have autonomy to move fast and do what's right. They are backed byregional innovation hubs, a global culture of collaboration, and partnerships with the world's top technology providers. Founded in 2001 and headquartered in Seattle, Slalom has organically grown to over 9,000 employees. Slalom has been named one of Fortune's 100 Best Companies to Work For five years running and is regularly recognized byemployees as a best place to work. Learn more at

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include: meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer additional benefits such as a yearly $350 reimbursement account for any well-being related expenses as well as discounted home, auto, and pet insurance.

Slalom is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veterans status, or any other characteristic protected by federal, state, or local laws, and will not be discriminated against on the basis of disability.
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