Clerk II - VBSO-WIL-Kids health on call-Alfred I duPont Hospital at Nemours

Posted in General Business 11 days ago.

Type: Part-Time
Location: Wilmington, Delaware

Job Description:

Schedule will be Mon 630a-8a, Fri 630a-8a, every other Fri 630a-8a plus 5p-9p

I. Primary Function -

To provide telephone triage nurses clerical support. The telephone triage nurse unit provides primary care patients telephone access to a highly skilled and trained registered nurse who accurately answers their questions and addresses their medical concerns during hours when the primary care offices are closed. The Telephone Triage Clerk II serves as the initial point of contact for incoming calls, facilitates communication between the patient/family and the telephone triage nurses and the primary care provider/office staff and the telephone triage nurses. This position screens calls, transfers messages appropriately and accurately documents and prioritizes incoming calls. Work from home on Nemours-supplied equipment, orientation will be at main hospital.

II. Essential Functions -

  • Answers calls "live" coming into the telephone triage nurse unit from Nemours primary care patients and families.
  • Ascertains reason for call and quickly and appropriately escalates calls from patients requiring immediate attention to nurse.
  • Monitors Audix voice mailbox, retrieves information and enters data into electronic medical record.
  • Ensures documentation of incoming calls is complete and accurate to ensure timely call back by nurses.
  • Performs routine filing and faxing of documents; updates and distributes information on physician on-call schedules.
  • Initiates patient call back to either obtain more demographic information, or to inform caller anticipated wait time of triage nurse callback when call volumes are high.

  • 7. Attends and participates in monthly staff meetings and required departmental meetings.

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