The Pharmacy Client Operations Consultant Senior manages sales support functions necessary to sales productivity. These include sales operations and account management planning, communications, product development operations, sales team training, reporting, and coordinating the implementation of pharmacy programs and products. Identify areas and processes for improvement which will directly enhance the customer experience and driving those improvements through implementation Responsible for the productivity, efficiency, and effectiveness of the assigned sales organization. The position reports to the Manager of Pharmacy Client Operations and assists the Sales and Account Management Team. The position works closely with all internal stakeholders and cross-functional partners to ensure the appropriate objectives and priorities are enabled within the sales organization supported.
Works closely with sales management to inspect sales and account management process quality and prioritize opportunities for improvement.
Triage and provide first touch resolution to client issues. Quickly and accurately assess inquiries in order to understand the customer needs.
Communicate with a variety of external and internal customers regarding benefits, eligibility, and other information.
Works cross functionally with other departments to coordinate sales operations efforts, identify cross-functional sales process improvements, and implement sales optimization efforts.
Implements enabling technologies, including CRM, to field sales teams.
Monitors the assigned sales organization's compliance with required standards for maintaining CRM data.
Manages pharmacy client and member communications processes.
Supports the development, production and coordination of the distribution of pharmacy customer communications and correspondence.
Manages the implementation of pharmacy products and programs.
Effectively coordinates with Cambia implementation teams to ensure effective and efficient implementation processes.
Provide documentation and training to internal and external stakeholders on pharmacy systems, processes, products, programs and methodologies as required.
Coordinate with the Cambia Sales Support leadership to ensure effective coordination of work efforts, issue resolution, and process improvements.
Represent Pharmacy in Product Development forums effectively identifying areas for coordination.
Implement process improvement, system enhancement, and sales force optimization initiatives.
Regularly represents Pharmacy in client facing situations for key clients.
Demonstrated ability to lead all sales and account management operations, implementation, and activities within pharmacy.
Demonstrated ability to effectively manage cross-functional and interdepartmental communications and communications processes.
Comprehensive knowledge of health insurance and pharmacy benefits, including sales processes, terminology, operational flow and data requirements.
Thorough knowledge of pharmacy products and the ability to educate members and potential members.
Demonstrated ability to collaborate with individuals, teams, and cross-functional partners.
Ability to managing multiple, complex projects simultaneously including acting as product owner, project manager and trainer for new and existing systems and products.
Demonstrated ability to use MS office products and other corporate software. Prior experience in report preparation, ability to analyze and review statistical data and write concise relevant communications.
Demonstrated ability to assist with the proposal process, including implementing and supporting RFP data management solutions.
Ability to consistently manage and coordinate the production of high-quality initial proposal materials.
Demonstrated aptitude in process improvement & innovation.
Ability to seamlessly and effectively onboard and integrate new pharmacy clients and new pharmacy programs and products.
Demonstrated analytical ability to identity problems, develop solutions and implement a chosen course of action.
Ability to lead either directly or indirectly other sales team members.
Ability to quickly and effectively resolve complex issues and successfully introduce new and sustainable processes that resolve the issue.
Ability to proactively implement feedback mechanisms which identify through trending areas for process improvement, sales force automation, process optimization, or customer experience enhancement.
Ability to successfully develop business cases which provide clear and concise investment recommendations that will enhance the customer experience, and/or optimize sales force productivity.
Ability to successfully implement global sales organization solutions and process improvements which positively impact sales productivity or the customer experience.
Ability to proactively and successfully interact with the product development matrix resulting in the successful implementation of pharmacy new products in all Cambia product lines.
Normally to be proficient in the competencies listed above
The Pharmacy Client Operations Consultant Senior would have a Bachelor's degree in Business, Marketing or related field, preferred and 6+ years of experience in sales, pharmacy support, or large group operational management for account support or equivalent combination of education and experience.
Required Licenses, Certifications, Registration, Etc.
Certified pharmacy technician preferred.
Regence employees are part of the larger Cambia family of companies, which seeks to drive innovative health solutions. We offer a competitive salary and a generous benefits package. Regence is 2.2 million members, here for our families, co-workers and neighbors, helping each other be and stay healthy and provide support in time of need. We've been here for members for 100 years. Regence is a nonprofit health care company offering individual and group medical, dental, vision and life insurance, Medicare and other government programs as well as pharmacy benefit management. We are the largest health insurer in the Northwest/Intermountain Region, serving members as Regence BlueShield of Idaho, Regence BlueCross BlueShield of Oregon, Regence BlueCross BlueShield of Utah and Regence BlueShield (in Washington). Each plan is an independent licensee of the Blue Cross and Blue Shield Association.
If you're seeking a career that affects change in the health care system, consider joining our team at Cambia Health Solutions. We advocate for transforming the health care system by making health care more affordable and accessible, increasing consumers' engagement in their health care decisions, and offering a diverse range of products and services that promote the health and well-being of our members. Cambia's portfolio of companies spans health care information technology and software development; retail health care; health insurance plans that carry the Blue Cross and Blue Shield brands; pharmacy benefit management; life, disability, dental, vision and other lines of protection; alternative solutions to health care access and free-standing health and wellness solutions.
We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.