Patient Care Coordinator at Sumner Eyecare-Portland

Posted in Other 10 days ago.

Location: Portland, Tennessee





Job Description:

Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed.

Duties & Responsibilities


  • Acknowledge and greets patients, customer, and vendors as they walk into the store, in a friendly and welcoming manner

  • Answers and responds to telephone inquiries in a professional and timely manner

  • Schedules appointments

  • Gathers patients and insurance information

  • Verifies and enters patient demographics into EMR ensuring all fields are complete

  • Verifies vision and medical insurance information and enters into EMR

  • Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients

  • Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete

  • Prepare insurance claims and run reports to ensure all charges are billed and filed

  • Print and prepare forms for patients visit

  • Collects and documents all charges, co-pays and payments into EMR

  • Allocates balances to insurance as needed

  • Maintains a clean workspace at all times

  • Practices economy in the use of _me, equipment and supplies

  • Performs other duties as needed and as assigned by manager


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