Customer Care Manager II - Bellevue, WA at PulteGroup

Posted in Other 5 days ago.

Location: Bellevue, Washington

Job Description:


How would you like to be a part of team that has been providing the American Dream of homeownership to families for more than 60 years? PulteGroup is a FORTUNE 500 company and one of America's top residential builders. We put the consumer at the center of everything we do and we stand above the competition in our commitment to quality.

Our vision is to be the most respected homebuilder in America. Through inspired employees, exceptional customer service, superior operational execution, and a foresight for the future, we can build incredible places where people can live their dreams. We are committed to providing work that moves you, trust that empowers you, and a company that brings you pride and opportunities to grow. We are proud to be recognized as one of Fortune's 100 Best Companies to Work for in 2021, Fortune's Best Workplace for Women in 2020, and certified as a Great Place to Work 2019-2021.

At PulteGroup, we are committed to diversity and inclusion. We value the differences of each employee and understand that being consumer inspired means that we reflect the diversity of the consumers we serve.

A position with PulteGroup offers a rich, fulfilling and rewarding career across multiple geographies and brands. If you are interested in being a part of our team, let's talk about your career with PulteGroup!


Primary responsibility for responding to service requests in the field and managing those requests according to standard processes.


  • Conduct in-person homeowner assessments on an as needed basis.

    • Determine if corrective work order is needed.

    • Lead root-cause analysis.

    • Schedule, organize, and execute service work through vendors collaboratively with Customer Care coordinator.

    • Manage trades to completion of service requests to customers' satisfaction.

    • Perform minor service-related tasks (e.g., adjustments, repairs), as requested.

  • Establish and maintain positive customer relationships.

  • Responsible for quality inspections of the home prior to delivery to the customer.

  • Determine trade accountability for back charges and P.O.'s.

  • Authorize payment for work performed up to approval limits.

  • Follow applicable legal protocol and process necessary workflow.

  • Responsible for customer satisfaction metrics related to customers serviced




(decision making, size of organization, budgetary, etc.)

  • Decision Impact: Division

  • Department Responsibility: Single

  • Budgetary Responsibility: No

  • Direct Reports: No

  • Indirect Reports: No

  • Physical Requirements: Position involves sitting, standing and/or movement, the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull and otherwise move objects. Must be able to climb ladders, scaffolding and other means to reach and observe all areas of building

  • Ability to work in various weather conditions -- heat, rain, cold, etc.

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