Call Center Specialist at Pediatric and Adult Vision Care

Posted in Other 11 days ago.

Location: Wexford, Pennsylvania





Job Description:

Assume responsibility for performing assigned Call Center and related support functions.

Duties & Responsibilities
* Schedules Lasik consults
* Perform recall, calling all overdue/current patients to schedule
* Maintains tracking sheet while doing recall 09 out patients
* Perform follow-up calls for "missed appointments" during call times
* Reschedule all No-show patients from prior day service
* Performs all reschedule days all locations
* Update returned cards
* Delivers mail/runs mail through postage meter
* Performs non-updated recall for all locations
* Pre-appoints actively for all locations
* Reminder Calls 2week, 3day, day before call/text /email
* Live Chat all locations
* Forecasting forward for all locations scheduling needs
* Email communication to offices for all patient needs (PS, Tech, Optical)
* Checks Info email multiple times daily for all patient appointment requests/confirmations
* Pulls in all appointment web requests for all locations daily
* Works cancelation report daily
* Checks wait list for assigned locations daily
* Answer all incoming calls
* Adds any scheduling templates for doctors per location per DM request (Manager & Lead only)
* Checks daily VM for any overnight messages


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