Onsite Service Technician at BlueCrest

Posted in Other 6 days ago.

Location: Charlotte, North Carolina





Job Description:

BlueCrest is a global, innovative leader in enterprise print, mail and customer communications. Our products include printers, inserters, sorters and parcel solutions-and a renewed commitment to innovative software and vote-by-mail solutions. We are proud to be an industry and market leader in the mail space.



Shift: Second Shift (2 PM to 10:30 PM)



Although our manufacturing headquarters is based in Danbury, Connecticut, we are a global company with clients and team members in over 18 countries worldwide, including an expansive field service team comprised of over eight-hundred specialized field service technicians.



On-Site technicians keep electromechanical equipment running for corporate clients. They are the front line of customer service and client relationship as well. On-Site technicians perform preventative maintenance and repair large high volume mailing systems.



  • Proactively schedule and perform preventative maintenance

  • Trouble-shoot customer reported problems.

  • Proactively monitor, schedule, and prioritize tasks to maximize customer satisfaction

  • Plan and perform equipment upgrades and new installations

  • Manage a queue of calls to ensure that customers are contacted within the established guidelines, and that incidents are closed in a quality manner within the established guidelines.


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