Responsible for reviewing and processing parts orders placed by field technicians and external customers. Ensure that accurate part numbers, quantities, pricing, destination and tracking information are entered and maintained in the order system and that every order is processed accurately within 24 hours. Provide customers with timely order status updates. The candidate must be self-motivated, a strong team player, and enjoy working in a fun fast paced growth environment.
Ensures all service and customer parts orders are sent for picking and shipped daily in ticketing and ERP systems
Works with internal partners to expedite deliveries as necessary
Creates labels, bills of lading and other shipping documentation for domestic and international packages
Provides quality responses regarding parts availability, status and delivery of orders
Takes corrective action on field service and external customer parts order issues; traces progress of orders; manages orders in back order queue, puts customers first in all areas
Interfaces with Procurement, Production and Product Repair departments to obtain product information and availability
Ensure regulated orders are processed within Compliance requirements
Provides pricing for third party sales of parts and accessories
Performs other duties as required.
Minimum of 1 year of Customer Service
Associates Degree desired
Absurdly outstanding customer service attitude
Experience working in a warehouse, distribution center or manufacturing facility preferred
Excellent oral and written communication skills
Fast and accurate data entry ability
Strong attention to detail
Excellent organizational skills
Ability to learn and retain technical part information
Ability to process and manage orders with multiple priorities
Ability to read, comprehend and interpret documents such as operating and maintenance instructions, process maps, and procedure manuals.
Proficient in use of Microsoft Office programs including Outlook, Word and Excel
Experience using ERP, CRM or help desk ticketing systems preferred (e.g. Oracle, MS NAV, Salesforce, SysAid)
Proficient in use of general office equipment including personal computer, printer and copy machines
Note: All offers are contingent upon successful completion of a background check and drug screen
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.