Service & Customer Care Coordinator at JBT Corporation

Posted in Other 9 days ago.

Location: Madera, California





Job Description:

JBT Corporation

AN EQUAL OPPORTUNITY EMPLOYER

It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go to www.careeronestop.org

You may also call Megan Meagrow at 844-286-4524 if your disability or impairment prevents you from applying online. NOTE: Do not use this number unless you need assistance because of a disability or impairment. The personnel attending this phone line will not be able to give you a status update regarding your application and will not be the individuals making a decision regarding your employment.


Service & Customer Care Coordinator

US-CA-Madera

Job ID: 2022-8349
Type: Regular Full-Time
# of Openings: 1
Category: Customer Care

JBT Corporation

Overview

JBT Diversified Food & Health is a prime solutions and equipment provider within the preservation industry segment From preparation to preservation, conveying and packaging, our comprehensive range of technologies captures the freshness, taste, texture, appearance and nutritional value of fresh and processed fruit and vegetable products, and we have a fantastic opportunity for a Service & Customer Care Coordinator to join our team!



Responsibilities


  • Serves as the initial point of contact for service billing inquiries to provide and/or obtain the necessary information while providing quality customer service

  • Ensure all contractor documentation like insurance certificates and master service agreements are up to date and properly archived

  • Reconciles service expense reports, time cards, and mileage reports

  • Generates service absorption reports based on project billing and service department monthly hours

  • Assists with opening and closing of projects in JDE Including but not limited to, collecting purchase orders from customers, building project billing structure, closing projects and generating billing reports for accounting

  • Ensuring expenses are billed to orders/projects appropriately

  • Reconciles and prepares “Care Packages” including proposals, drawings, and previous field reports for service technicians in preparation for field services (ie audits and other projects as needed)

  • Assist customer care team by following up on any parts and/or service requests generated from field service reports

  • Assist customer care team with basic parts research

  • Assist with entering PO requests in JBT business systems and follow-up to ensure closure on specified due dates

  • Update and maintain Service Department contact information/locations/addresses/etc

  • Assist with ordering uniforms and other supplies as needed

  • May perform other duties as assigned

  • Assist Service Manager as needed with day to day tasks/issues/requests

  • Provides administrative support to other departments (ie: Customer Service) as needed

  • Supports customer service associates on training and guidance

  • Supports salesforce cases as needed



Qualifications


  • High School Diploma or equivalant

  • Three (3) years JBT service experience or equivalent service industry experience

  • Good organizational skills with attention to detail

  • Good written and oral communication skills

  • Good PC Skills with knowledge of all MS Office software, Replicon, SharePoint and JDE

  • Ability to work well in team environment and execute multiple tasks daily

  • Strong work ethic with efficiency and productivity

  • Strong customer service skills

  • Salesforce (Prefered)

BENEFITS

JBT Corporation offers the growth potential of a company with a developing technology that is unique in its field, plus frequent company-sponsored events and a competitive benefits package that includes medical, dental and vision coverage and 401(k) plan

You may also call Susan Cotton at 844-286-4524 if your disability or impairment prevents you from applying online NOTE: Do not use this number unless you need assistance because of a disability or i

PI161106533


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