At Holman Automotive, we don't just sell and service vehicles - we deliver exceptional customer experiences. We are one of the largest privately-owned dealership groups in the United States, with more than 40 dealership franchises from the East Coast to the Pacific Northwest.
Holman Motorcars is currently looking for a Service Advisor to join their team!
What will you do?
Prepares service estimates, sells routine maintenance/repair services and conducts follow-ups regarding unsold services and customer inquires
Performs opening and closing responsibilities
Schedules appointments, answers phones and collects funds for services performed
Predicts the time needed for completion and stays in constant communication with the customer during the repair process
Assists with the coordination of alternate transportation, rental car reservations, shuttle etc.
Sell needed maintenance services and related parts to customers
Identify customer requests
Conduct a complete vehicle walk around
Present multi-point inspection results to customers
Recommend needed maintenance services and related parts
Conduct a detailed active delivery of each vehicle
Make appropriate prospecting and follow-up contacts with owners
Provide outstanding customer service in accordance with dealership policies
Write complete, accurate repair orders in accordance with dealership and manufacturer policies
Provides estimated cost analysis of automotive repairs and routine maintenance.
Provide in-depth information on original equipment manufacturer (OEM) part options
Perform all other duties and special projects as assigned.
Education and/or Training:
High school diploma or general education degree (GED)
Intermediate skills in CDK or Reynolds and Reynolds software
Relevant Work Experience:
1 year experience working with Rolls Royce, Bentley or Aston Martin
Communicating & Influencing Skills:
Excellent communication and customer relations skills
Strong verbal and written communication skills
Ability to explain complex information in an accessible manner
Approach transactions with sales-minded professionalism and suggestively sell products and services to customers, including making clients aware of all packages and retail options available
Ensure absolute customer satisfaction with proper etiquette during follow-ups, regardless of whether the service recommendations were completed or not
Holman Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.