Responsibilities include, but are not limited to the following:

• Provide a high level of customer service to all Online Banking end users
• Handle all online banking call volume for the Customer Service Center
• Use strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner
• Serve as a service liaison between Eastern Bank Online customers and all third-party service providers
• Process new online account set-ups and performs on-going maintenance to existing online accounts
• May be required to assist other areas of the call center on an as needed basis

• Associate's Degree or related knowledge/skills base gained through experience required
• Minimum of 3 years customer service experience in a fast-paced environment
• Ability to articulate solutions in a demanding environment
• Previous Retail Banking experience preferred
• Call Center Experience or a high-volume phone environment required
• Must have a strong understanding of Online Banking services
• Ability to troubleshoot technology issues and come to a solution

• Computer proficiency, including web navigation and keyboarding skills a must
• Excellent oral and written communication skills
• Superior customer service skills required
• Proficient with Internet terminologies and navigation
• Ability to learn new concepts quickly and easily in a fast-growing environment

• Customer Service Representative
• Inbound Call Representative
• Call Center Representative
• Customer Care Center Specialist
• Member Services Representative

• Problem Solver
• Multitasker
• Creative Thinker
• Tech Savvy

• Remote work flexibility after a desired length of tenure and good performance
• Hire immediately
• Growth opportunities
• Great benefits
• Strong culture
• Work life balance