Customer Service Center Online Banking Specialist I at Eastern Bank

Posted in Other 10 days ago.

Location: Lynn, Massachusetts

Job Description:

Responsibilities include, but are not limited to the following:

  • Provide a high level of customer service to all Online Banking end users
  • Handle all online banking call volume for the Customer Service Center
  • Use strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner
  • Serve as a service liaison between Eastern Bank Online customers and all third-party service providers
  • Process new online account set-ups and performs on-going maintenance to existing online accounts
  • May be required to assist other areas of the call center on an as needed basis

Education and Experience

  • Associate's Degree or related knowledge/skills base gained through experience required
  • Minimum of 3 years customer service experience in a fast-paced environment
  • Ability to articulate solutions in a demanding environment
  • Previous Retail Banking experience preferred
  • Call Center Experience or a high-volume phone environment required
  • Must have a strong understanding of Online Banking services
  • Ability to troubleshoot technology issues and come to a solution


  • Computer proficiency, including web navigation and keyboarding skills a must
  • Excellent oral and written communication skills
  • Superior customer service skills required
  • Proficient with Internet terminologies and navigation
  • Ability to learn new concepts quickly and easily in a fast-growing environment

Previous success hiring people with similar job titles to these:

  • Customer Service Representative
  • Inbound Call Representative
  • Call Center Representative
  • Customer Care Center Specialist
  • Member Services Representative

Key Terms

  • Problem Solver
  • Multitasker
  • Creative Thinker
  • Tech Savvy


  • Remote work flexibility after a desired length of tenure and good performance
  • Hire immediately
  • Growth opportunities
  • Great benefits
  • Strong culture
  • Work life balance

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