Senior Vice President, Default Management Director at Eastern Bank

Posted in Other 9 days ago.

Location: Lynn, Massachusetts

Job Description:

The Default Management group is seeking a Senior Vice President of Default Management. In this role the Director of Default Management will be responsible for the leadership, department P&L and overall management of consumer and small business collection function within a call center environment. This candidate should possess a high level of knowledge within collection industry, consumer credit products, CFPB compliance requirements, and small business credit products.

Major responsibilities include but are not limited to:

  • Will establish standards of performance to ensure superior asset quality result supervising the management team of this unit.
  • Demonstrating an in-depth knowledge of Call Center acumen with a focus on digital collections methods.
  • Ensures compliance with all applicable collection laws and regulations in various states the bank conducts business.
  • Prepares and manages an annual budget and business plan, makes decisions relative to staffing, evaluates performance and makes compensation recommendations.
  • Formulates and directs the implementation of both the strategy and policy for the function.
  • Develop and support assigned goals and business plan initiatives, providing staff member with regular progress updates and coaching sessions.
  • Collaborates with Senior Leaders across the organization on projects and initiatives.
  • Energizes others to work toward accomplishing organizational objectives.
  • Support the growth and develop of department and various levels of Team Leadership.
  • Prepares reports as needed for Senior Management or by request.

Education and Experience
  • A Bachelor's degree or advanced degree preferred
  • Strong default management experience required
  • 15 years of experience required in Collections, Default Management, or related field

Skills and Knowledge
  • Have excellent communication, teamwork, change management, and staff development skills
  • Experience in bankruptcies, foreclosure and loss mitigation matters is required
  • Proven management skills
  • Excellent communication, organizational, and interpersonal skills required
  • High level of knowledge/experience in Call Center technologies
  • Microsoft Office Suite and Technologies
  • Bi-lingual skills desired, but not required

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