Remote Senior Helpdesk Technician at Kforce Inc

Posted in Other 9 days ago.

Location: Dallas, Texas





Job Description:


RESPONSIBILITIES:

Kforce has a client in Dallas, TX that is looking for a Senior Helpdesk Technician will support a large Education publisher's associates helping school and teachers to help students reach their potential. The qualified candidate will provide user support and customer service on company-supported computer applications and platforms. The Senior Helpdesk Technician will troubleshoot problems and advise on the appropriate action.

Responsibilities:


  • Respond to queries for technical assistance in person, via phone, or electronically

  • Diagnose and resolve technical hardware and software issues

  • Walk user through problem-solving process

  • Provide user training

  • Identify and escalate situations requiring urgent attention

  • Track and route problems and requests and document resolutions

  • Review and maintain written process documentation

  • Install and support computer hardware and software following company standards

  • Install and support computer peripherals for users

  • Follow up with users to ensure issue has been resolved

  • Gain feedback from user about computer usage

  • Stay current with system information, changes and updates

  • Inform management of recurring problems

  • Assist with project based work

  • Provide second level support for complex issues

  • Manage situations requiring urgent attention







REQUIREMENTS:



  • 5+ years of related work experience

  • Software (Windows 7 & newer, Mac OS X, Office Suite, Google Apps)

  • Hardware (Mac, PC, Printer, Scanner, VOIP Phone, Mobile Devices)

  • Client Connectivity (Ethernet, TCP/IP, and VPN) experience

  • Active Directory maintenance experience

  • File server knowledge

  • Oral and written communication skills

  • Customer service orientation

  • Problem analysis and solving

  • Team interaction

  • Attention to detail

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.



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