Position Summary

This position will manage continuous improvement t project portfolios in Operations with direct reporting responsibility to Quality and Process Improvement management team. Employ Lean Six Sigma project management standards, including creation of charters, scope, goals, and benefits of process improvement initiatives. Work with Master Black Belt, process owners and project champions to develop process measurement systems, project pipelines and visual management. Deliver training in Lean Six Sigma methodologies. Lead and participate in Rapid Improvement or Kaizen Events.

Primary Functions

• Work with functional leaders to identify performance gaps, prioritize opportunities, and manage improvement roadmap for functional areas.


• Investigate and identify root causes of process performance drivers; correct or develop new processes to achieve improved performance.


• Facilitate cross-functional process improvement DMAIC projects and rapid improvement events (Kaizen).


• Identify and manage all needed resources.


• Select and train on Lean and/or Six Sigma tools, process mapping, documentation and improved process rollout.


• Act as a change agent and ensure process improvement activity is being communicated, understood, and supported within the organization.


• Lead and coach to ensure participation and buy in from employees to sustain improved process.


• Develop work plans, schedules, project estimates, resource plans, and status reports.


• Develop and monitor key metrics to improve operating processes and apply control procedures which will result in permanent corrective action, yield, and productivity improvement.

Key Competencies

• BA/BS degree in Engineering, Business, Finance, IT or related field; MBA preferred


• 8-10 years experience implementing contemporary process improvement methodologies in an operations environment; preferable in healthcare or pharmacy industry.


• Lean Six Sigma experience in a transactional environment and/or service industry a plus.


• Lean Six Sigma Black Belt preferred.


• Excellent PC skills within a Microsoft Office environment using Microsoft Excel and Microsoft Access; experience with Minitab.


• Demonstrated analytical skills with understanding of basic statistics.


• Strong project management and organizational skills.


• Strong focus on customer service.


• Excellent verbal and written communication skills.


• Ability to manage multiple timelines and deadlines.


• Ability to travel

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.