SER Steak + Spirits is seeking an Assistant General Manager who will assist in directing and organizing the activities and services of this newly reimagined upscale restaurant! Poised on the 27th floor of the iconic Hilton Anatole hotel, SER offers a curated menu and handcrafted cocktails to reflect local Dallas flavors.
What will I be doing?
As an Assistant General Manager, you would be responsible for assisting the General Manager in directing and organizing the activities and services of SER Steak + Spirits to deliver an excellent guest experience. Specifically, you would be responsible for performing the following tasks to the highest standards:
Assist in the management of operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counselling and evaluations and delivering recognition and reward
Assist in monitoring and assessing product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly
Ensure compliance with health, safety, sanitation and alcohol awareness standards
Assist in initiating and implementing marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue
Assist in recruiting, interviewing and training team members
Act in the absence of the manager, as needed
What are we looking for?
Minimum 2 years of experience as an AGM or Senior Manager
Experience in a fine dining establishment with high-end clientele
Proven record of a strong acumen related to financial performance, local market capture, team member satisfaction and retention, and social media reputation
Desire to provide the utmost personalized service to guests
Excellent attention to detail
Strong Beverage knowledge
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
