A Kforce client is seeking to hire a Service Desk Analyst in Phoenix, Arizona (AZ).
Summary:
As a Service Desk Analyst, you will be responsible for the day-to-day support of our Service Desk Clients. By leveraging your customer service skills, technical training and understanding today's technologies, you will solve a wide variety of challenges in a fast-paced environment that is managed using ITIL methodology.
Responsibilities include:
Provides first level support for inbound incidents and Service Requests from end users and client IT staff
Maintain end to end responsibility for customer's support needs, providing timely, reliable, and courteous service
Assists with the development and improvement of work instructions, procedures, standards and documentation
Exceptional attendance is a must
Mentor and assist with training other Service Desk Analysts
REQUIREMENTS:
Experience working with Google Suite and Google Email
Strong commitment to providing quality service
Excellent interpersonal, negotiation, and communication (verbal and written) skills
Excellent organizational, time management, and follow through skills
Technical writing experience
Innovative, team-oriented problem solver
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
