Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
Job Summary
Essential Functions
Monitors processes and identifies process improvement and training for the broader organization. Drives efforts for organizational flexibility through process improvement objectives
Establishes and tracks metrics, using reporting tools to track production methods. Reviews turn time results, error ratios, and improvement opportunities in service and/or procedures
Works to improve expense management; works with management regarding financials, providing input and information
May be involved in compliance reviews, overseeing audits, identifying and implementing improvements
Drives problem-solving activities; makes informed decisions to ensure products are of high quality and low cost and meets turn time service level expectations. Develops innovative ways to improve service by reducing turn time, reducing costs and quality of products
Vendor Management leadership to strengthen relationships with current vendors and look for opportunities to improve processes, reduce costs, tracking of requests, quality and communication
Knowledge and Skills/Technology Used
Successful track record designing, developing, and executing complex projects in area of functional expertise
Ability to establish and maintain effective working relationships at the Management level across functional groups and business units. Adeptness to influence the thinking of, or gain acceptance from, others in sensitive situations, using influence and preventing damage to the relationships
Strong capacity to communicate the function's vision and the department's direction and set aligned goals. Provides resources and creates systems to measure results. Familiar with competitor, financial and industry dynamics
Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met
Provides others with reliable information and delivers informative and persuasive presentations. Uses good listening skills and negotiates effectively
Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of the business
Typical Education
Bachelor's degree or equivalent combination of education and experience
Typical Range of Experience
5-7 years of related work in financial services with direct experience in title
Demonstrated success establishing, leading and maintaining effective working relationships at the Middle Management level
Knowledge of NJ closings required, PA a plus
First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
