Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
Job Summary
First American's Vacation Ownership Services Division is looking for an Office Administrator. The ideal candidate possesses excellent customer service skills, is well-organized and manages time wisely. The candidate will provide support to Division department's by assisting with customer service and administrative duties.
Essential Functions include, but are not limited to the following:
Receive, process and scan mail documents to appropriate recipients.
File and store original recordables per retention guidelines.
Process returned mail according to division procedures.
Process outgoing mail according to division procedures.
Receive/Post checks and update files accordingly.
Perform end-of-day deposits.
Order office supplies and maintain inventory.
Act as liaison between First American and building management to handle maintenance and other building-related requests.
Assist the Customer Service team by handling incoming call overflow during surge periods.
Education: High School diploma or equivalent required
Experience: This is an entry-level position, but customer service, office/administrative, call center or industry-related real estate background is helpful.
Required Skills:
Strong customer service skills
Detail oriented
Time management skills
Strong organizational skills
Ability to manage high volume of data and information
Excellent verbal and written communication skills
Teamwork skills
Computer proficient including Microsoft Office Programs with basic Excel skill level
First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
