You.
You bring your body, mind, heart and spirit to your work as a Practice Manager.
Your compassion is tangible: patients feel it in the hand they hold. Families feel it in your prayers. Colleagues feel it in your support.
You know when to move quickly. When to sit quietly. When to laugh loudly.
You're great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.

Us.
SCL Health Medical Group is part of SCL Health, a faith-based, nonprofit healthcare organization that focuses on person-centered care. With locations throughout Colorado and Montana, we offer a wide variety of primary and specialty care services.
Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, we've launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and a retirement savings plan.
To show our commitment to you and to assist with your transition into our organization, we may also offer a sign-on and relocation assistance when applicable.
With this position, you are eligible to participate in the At Risk Compensation (ARC) Plan. This plan enables SCL Health to provide leaders with an additional performance compensation opportunity. The ARC Award opportunities are calculated as a percentage of your base salary. Awards are paid out based on attainment of selected SCL Health Board-approved goals.

We.
Together we'll align mission and careers, values and workplace. We'll encourage joy and take pride in our integrity.
We'll laugh at each other's jokes (even the bad ones). We'll hello and high five. We'll celebrate milestones and acknowledge the value of spirituality in healing.
We're proud of what we know, which includes how much there is to learn.

Your day.
As a Practice Manager you need to know how to:

Manage the day to day activities within the assigned clinic, including managing schedules, daily staffing and float coverage, patient access, continuity, clinic flow, supply chain management, compliance with policies and procedures, ensuring patient safety and oversight of front line staff. May manage multiple clinics.

Collaborate with hospital care sites and physician leadership. Promote effective working relationships within the service line to facilitate achieving goals and objectives.

Work directly with patients to address patient questions and concerns regarding care and billing, evaluate various resolutions and ensure patients receive satisfactory resolution.

Create and oversee daily work schedules including management of daily staffing and float coverage. Oversee active schedule management to balance patient access, schedule, utilization, and continuity during hours of clinic operation. Manage prior authorization and referral processes.

Lead clinic team in problem solving to address issues relating to patient safety, care and service. Promote effective working relationships and works effectively as part of the clinic team to facilitate meeting its goals and objectives. Assist in development of capital planning and operating budgets.

Manage clinic teams on quality initiatives and managing quality metrics. Collaborate with the leadership team and physician leader to identify and drive quality and performance improvement initiatives. Drive and supports associate engagement and patient experience outcomes.

Manage Human Resource management functions including interviewing, selection, orientation, education/training, feedback, performance evaluation, and policy and procedure development. Maintain Kronos records for employees.

Direct, oversee, and coordinate training of new employees. Build strong partnership with local clinic physician leadership.

Create a culture of patient safety including documentation and reporting of any PEARL event. Maintain audits for medication safety. Ensure compliance with applicable regulatory guidelines, and licensure, compliance and accreditation requirements. Ensure compliance with established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.

Your experience.
We hire people, not resumes. But we also expect excellence, which is why we require:

High School Diploma or equivalent is required.

Bachelor's degree in healthcare or related field is preferred

Two (2) years of supervisory-level experience is required.

Bachelor's degree may substitute for two years of the required experience.

Your next move.
Now that you know more about being a Practice Manager on our team we hope you'll join us. At SCL Health you'll reaffirm every day how much you love this work, and why you were called to it in the first place.