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Senior Medical Director, Zoetis Reference Laboratories at Zoetis, Inc.

Posted in Other 30+ days ago.

Location: parsippany, New Jersey





Job Description:

Location: US Remote

The primary responsibility of the Senior Medical Director is to oversee the medical aspects of clinical operations, including the quality management system for Zoetis Reference Laboratories. S/he will also liaise with the operations, consultation, and customer service teams; be responsible for laboratory-related medical decisions; and support internal and external customer messaging as relates to medical content or when intended for an audience that includes medical professionals. S/he will report directly to the Global Dx CMO and be a part of the GDx Medical Leadership Team.

RESPONSIBILITES:

MEDICAL


  • Oversee and support medical department heads and their teams including Clinical and Anatomic Pathology, Microbiology and Molecular Medicine Directors, as well as the Head of Quality.

  • Maintain constant open-ended communication with the medical team and between the medical and operations, customer service, and consulting teams

  • Educate the medical staff on new laboratory initiatives and significant changes in laboratory operations

  • Support the consultation team in providing timely and relevant support to clinicians/customers as relates to:

    • Inclusion of appropriate tests in clinical order sets and deletion of unnecessary tests

    • Interpretation of unusual, unexpected, or esoteric laboratory test results

    • Investigation of discrepant or unexpected results

    • New laboratory initiatives and significant changes in laboratory clinical operations



  • Oversee charting of laboratory test results in the laboratory information system to facilitate appropriate test ordering and results interpretation

  • With the operations and client services teams, determine if lab test turnaround times are meeting the medical needs of the customers

LABORATORY OPERATIONS


  • Provide technical direction and leadership to clinical laboratory staff either directly (when appropriate) or indirectly (through medical and technical subject matter experts)

  • Serve as a liaison between the medical leadership and the operations, consultation, and customer service teams

  • Be accessible to the laboratory staff to provide onsite, telephone, or electronic consultation as needed.

  • Develop and maintain an effective working relationship with laboratory management. Assist them in setting goals, objectives, and policies and procedures. Advise in the acquisition of capital equipment.

  • With the operations team, ensure the laboratory has sufficient qualified personnel with adequate documented training to meet workload demands

  • With the operations team, ensure that managers and supervisors have sufficient experience, expertise, and support resources to lead their sections of the clinical laboratory

  • Participate in the interview process for candidates for management and supervisory positions in the laboratory

  • Promote a safe laboratory environment for personnel and other occupants

  • Assist in growing pathology and laboratory business by developing new and maintaining existing clients

QUALITY


  • Oversee design, development, implementation, and maintenance of a comprehensive Quality Management System

  • Ensure that the laboratory monitors and evaluates the quality and appropriateness of services rendered within the context of the quality assurance program

  • Assure quality of laboratory results by reviewing quality control, proficiency surveys, & patient data on a periodic and as-needed basis

  • Review the quality assurance/quality management report on a regular and as-needed basis

  • Ensure that non-conforming events/discrepant results are thoroughly investigated and that corrective and preventive actions are documented

  • Periodically review patient results to determine that medically reliable data is being generated

  • Review all new laboratory procedures and participate in the periodic review of procedures

  • Establish a method evaluation protocol and review data prior to implementation of new methods and analyzers

UTILIZATION


  • Promote appropriate test utilization by customers through communication with clinicians, customer services, consultants, marketing materials, and customer bulletins/announcements

  • Advise on test menu decisions, e.g., discontinuing obsolete tests, evaluating requests for new tests, reviewing orders for esoteric tests, send-out testing facilities

  • Advise on use of point-of-care methods in the laboratory

  • Advise on and approve medical language and medical-related messaging in customer-facing materials

EDUCATION AND RESEARCH


  • Support continuing education for the medical laboratory staff and participate in educational programs as appropriate

  • Support medical laboratory scientist training programs and promote the laboratory as an optimal place of employment

  • Oversee the laboratory's participation in clinical research studies

QUALIFICATIONS:


  • DVM (or equivalent)

  • Specialist certification (DACVP, DACVIM) strongly preferred

KNOWLEDGE AND EXPERIENCE:


  • Minimum 5 years diagnostic laboratory experience with experience in quality assurance, medical oversight, operations, and customer service

  • Experience in diagnostic laboratory leadership/management preferred

  • Proficient in Microsoft Office Suite

  • Commitment to ensuring high quality service and results

  • Commitment to supporting veterinarians and veterinary medicine

  • Good interpersonal skills; should have proven skills as an effective team player

  • Ability to work independently, including setting and meeting reasonable deadlines, but also able to recognize when additional support or resources are needed

  • Professional presence

  • Excellent verbal and written communication skills

  • Excellent organizational skills

Full time

Regular

Colleague

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.
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