The Sales Center Manager is a sales leader responsible for the day-to-day operations conducted at our Sales Center location. This individual presents a demonstrated ability to thrive and lead in a team-oriented and customer-focused environment. Strong computer skills are essential, as well as effective communication and interpersonal ability. The Sales Center Manager is ultimately responsible for growing sales and profitability at their branch.
Essential Duties and Responsibilities:
Manage daily store operations and achieve established sales and profitability goals as prescribed by Regional Leadership; Effectively manage a P&L.
Executes effective business development activities including prospecting, maintaining, and establishing new customers, identifying cross-selling opportunities and customer visits.
Implement and maintain the highest level of customer service in the industry.
Work directly with local sales teams to develop strategies for increased traffic in the store, as well as conduits for useful feedback from dealers regarding customer service efforts.
Recruit, hire, train, enrich, and discipline all direct reports within the framework of company policy. Manage and mentor Counter Sales Associates.
Maintain inventory accuracy and ensure all company assets are protected from theft or damage
Effective communication and interpersonal ability, integrity and a well-developed sense of personal accountability are a must.
Assign employees to other duties as required including organizing shelves and displays of merchandise, cleaning areas to enhance sales/access to products.
Full compliance with all SOX key controls
Must be able to provide feedback, develop others, embrace and lead change, and make clear and defined decisions
Additional responsibilities include: Merchandising, Cost Control, Business Strategy, New Business Development, Staff Development, Asset Management, Marketing Strategy and HVAC Technical Support.
Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.
Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you!
Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).
Requirements
BA Degree preferred or Associates Degree in business, marketing, or related field preferred
Experience managing and sales in B2B environment in distribution or wholesale sales preferred
Excellent relationship building skills; must be a team builder as well as team player with a focus on sales
Must be able to provide feedback, develop others, embrace and lead change, and make clear and defined decisions
Qualifications:
Ability to work well in a fast-paced retail store environment
At least 3-5 years HVAC industry knowledge/experience
Computer skills are essential; computer proficiency with Microsoft applications
Heightened focus on providing excellent customer service
Proven leadership and coaching abilities
Prior Retail Management experience preferred
Must be sales driven with the ability to lead and motivate sales and operational staff
