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Observability Platform Support Lead, Vice President at State Street

Posted in General Business 30+ days ago.

Type: Full-Time
Location: Rockville, Maryland





Job Description:

Who we are looking for

The ideal candidate for this role (Observability - Logs & Metrics) is responsible for working closely with the Application and infrastructure teams to ensure that all aspects of the telemetry from applications, business events, appliances and infrastructure are accurately received, tagged, and reported. This role involves leading a global team to maintain observability platform, and ensure it is optimized and operating within SLI and SLO's, ensure proper checks and balances are implemented before new instrumentation is rolled into production. The candidate must be a self-motivated individual with cross functional knowledge in software development, monitoring and maintenance.

Observability engineering team is responsible for implementation of Observability stack for monitoring the enterprise infrastructure footprint of StateStreet. Ideal candidate for this role (Observability Engineer - Logs & Metrics) is responsible for working closely with the Application, Infrastructure and Cyber Security teams to ensure that all aspects of the production infrastructure are accurately monitored and reported (alerting etc...). This role also involves writing custom collectors in Python and Go. The candidate must be a self-motivated individual with cross functional knowledge in software development, monitoring and maintenance

What you will be responsible for

As As Observability Platform Support you will:


  • Ensure the observability platform is optimized and operating within SLI and SLO's

  • Configures monitoring/alerting/reporting for related to logs and metrics using tools like Splunk, Elasticsearch, workbench etc.

  • Performs installation and upgrade of Splunk, and Splunk forwarders

  • Works closely with application development teams during release rollout to analyze agent performance impact and troubleshoot issues

  • Guide App & QA teams to derive Performance Test Cases and perform Root Cause Analysis during Performance tests

  • Makes technical recommendations on monitoring improvements (by creates Technical PoCs to demonstrate performance improvements), and partner with Engineering team on new standards for logs, business events, and tags

  • Analyzes Logs and relate it with metrics to identify root-cause of applications and provide tuning recommendations

  • Work closely with delivery and operations specialists to ensure proper tuning and operation of the systems/applications

  • Collaborate with development and support teams to resolve performance related issues

What we value


  • These skills will help you succeed in this role

  • Proficient in Log aggregation tools such as Splunk, Elasticsearch, Logstash etc. is required

  • Must have working experience in at least in one of the following : ITSI, Splunk dashboards or add-ons, Kibana dashboards or Grafana

  • Proven understanding of web technologies and distributed application architecture is required

  • Proven understanding of full life cycle software development methodologies is required

  • Proven ability to troubleshoot complex application logic flow is required

  • Application Server experience with Tomcat, JBOSS required

Education & Preferred Qualifications


  • Bachelor’s degree

  • 8+ years of App/Infra monitoring, support and application performance management & tuning is required

  • 5+ years experience in supporting Splunk platform support with global team for enterprise logging, and prior experience of application support of Java/J2EE/Spring technologies is required

  • 3+ experience in Oracle, Microsoft SQL Server, and Python Scripting is required

Additional requirements

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

In compliance with the U.S. federal government Executive Order 14042, State Street requires vaccination against COVID-19 as a condition of employment in the United States. If you accept this position, you will be required to substantiate that you are vaccinated, or that you are legally entitled to a religious or medical exemption.




Salary: $170,000.00


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