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Sales Excellence Manager at GENESIS PRODUCTS LLC

Posted in Sales 30+ days ago.

Type: Full-Time
Location: GOSHEN, Indiana





Job Description:

POSITION SUMMARY

Genesis Products is looking for a dynamic Sales Excellence Manager to join our growing team. The newly created role of Sales Excellence Manager will report directly to the VP of RV Sales and will be responsible for leading sales process excellence, while driving service and intelligence to deliver best in class service to our customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES


  • Develop a customer experience strategy to increase customer satisfaction and strong partnerships

  • Drive best practices to continually improve customer experience

  • Work with inside and outside sales teams to deliver a dynamic customer experience with smooth transactions at every point

  • Execute strategies creating value and delivering a competitive advantage to our customers

  • Identify gaps in sales and marketing interface and help set priorities for development of new processes and improvements

  • Training to deliver consistent process excellence across internal and external sales team

  • Supporting sales teams with customer needs and issue resolution

SKILLS DESIRED


  • Bachelor’s degree in a related field required

  • Proven Success In Prior Managerial Role Is Required

  • 5+ years relevant leadership or consulting experience driving organizational transformation using functional expertise in sales and customer engagement

  • Excellent customer service, organizational, and negotiation skills

  • Experience in sales strategy, sales leadership or sales operations is preferred





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