Job Description:

Goodwill's eCommerce division is the fastest growing area of our operations and our team continues to grow. Our team gets to test, play, photograph and list all of the most amazing donations on sites like Amazon, eBay and ShopGoodwill.com. If you love the idea about coming to work and strumming a Gibson guitar, playing an Xbox, building Legos, or photographing some amazing jewelry, then we want to talk to you! Our Supervisors help motivate our staff and manage daily operations including production goals and customer service standards. Come help lead our team and grow our operations.

eCommerce hours of operation are Sunday through Friday between 7 am and 8 pm.

Click here for a sneak peak into our operations: https://bit.ly/3xN1fb6

The Ecommerce Supervisor is responsible for supporting daily operations within the Ecommerce department, and completes assigned operational tasks with management guidance. Motivates the team to ensure that customer satisfaction and production standards are being met to achieve established revenue goals.

RESPONSIBILITY LEVEL:

Implements strategies to achieve the goals for the organization and is responsible for supporting the daily operations within the eCommerce department.  Implements, revises, and sustains policies, procedures and programs. Typically works on projects and initiatives that span 3 - 12 months.

PRINCIPAL DUTIES:

1. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments.  May serve as a team member or subject matter expert on formal projects or within the department. Effectively engages in change affecting her/him, communicating appropriately with supervisor.  Follows through on learning, skill building, and practice necessary to adapt to change.
2. Problem Solving:  Light supervision; works independently.  Periodic review of work by manager or senior coworker.  Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues.
3. Technical Skill:  Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.
4. Community Engagement: Champions Goodwill's community engagement initiatives and serves as an ambassador for Goodwill in the wider community.
5. Maximize revenue and margin from donated goods through online sales.
6. Maximize sales performance through proper listing, handling, rotation, and shipping of all merchandise.
7. Oversee eCommerce operations to ensure production efficiency, quality, service, and cost-effective utilization of resources.
8. Assist with hiring process of associates; completing phone screens, interviews, new hire orientations and training as needed.
9. Train and coach all employees to reach their potential as highly productive and collaborative members of the eCommerce team.
10. Consistently communicate and implement policies and procedures, reporting concerns to leadership.
11. Maintain positive and professional working relationships with managers, peers, staff, and outside vendors.
12. Accurately complete data entry of required reports on time.
13. Monitor security procedures and audit incoming merchandise for loss control.
14. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1. Two years of college education or experience equivalency, and a minimum of 3 years' experience.
2. Must have a valid driver's license.
3. Forklift certification, if required at site.
4. Previous eCommerce management experience preferred.

CORE CULTURAL COMPETENCIES:

1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service.  Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
2. Values Differences:  Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles.  Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating.  Challenge stereotyping or offensive comments.
3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications.  Listens with interest to what others have to say. 
4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities.  Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.
5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure.  Sets high standards for own performance, showing determination in the face of obstacles and setbacks.
6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work.  Monitors progress of performance and changes approach accordingly, following through on commitments.

PHYSICAL/SENSORY DEMANDS:

Regularly lifts and/or moves up 10 pounds, frequently lifts and/or moves up to 20 pounds, occasionally lifts and/or moves up to 50 pounds.  Moves about to accomplish tasks.  Lift:  Raises objects from lower to higher position or moves objects horizontally.  Stoop, kneel crouch or crawl: Positions self to retrieve objects.  Reach: Extending upwards or downwards to retrieve objects.  Worker is subject to weather conditions (hot, humid, dry, cold etc.).  Required to stand for long periods of time, Required to hear and respond to warning devices on equipment, vision Required for while using computer keyboard and work with written and electronic information and to assess product and warehouse operations, travel required.

Equal Opportunity Employer

 

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