Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: careers@associatedbank.com

Job Summary

Under the direction of the DS Supervisor review, prepare, send or delivery of mail correspondence/documents in a timely manner. Pre-screen assistance and Release of Liability applications and work with the customer to complete required documentation. Submit PMI and GSE claims in a timely and accurate manner. Complete weekly and monthly reporting and identify account information for accuracy. In order to ensure compliance with State, Federal, Regulatory, Investor and Bank guidelines and timelines activate accounts into the appropriate status, compile and maintain accurate records to document the processes. Work with Attorneys, Appraisal Companies, Title Companies, investors, PMI networks and customer as applicable. Address customer questions through phone calls, E-mail, and standard mail as applicable. This position relates to and can be performed in Loss Mitigation, Bankruptcy, Foreclosure, Consumer non-real estate, Equity or REO/Claims functions within the Asset Recovery department.

Job Accountabilities

• Adhere to policies and procedures to ensure compliance with Bank, audit, regulatory and investor guidelines.


• Communicate with customers, title companies, loan officers, insurance companies, GSE, PMI companies, other 3rd parties and servicing personnel as it relates to servicing mortgage loans.


• Review documents submitted for LM workouts and release of liability requests. Communicate with customers or other parties as needed.


• Tracking and reporting work and finding errors, organized and attention to detail in all aspects. Review account information, perform appropriate system maintenance to loan accounts, maintain accurate account records and assemble all loan documents for appropriate coordination.


• Preparing, editing, distributing, and/or correcting interdepartmental daily, weekly and monthly delinquency reports to management and investors including HUD & MI delinquency, along with correspondence and servicing system.


• Prepare files for servicing staff, document individual core systems with all conversation and other details regarding tasks completed and ensure we image all correspondence.


• Potentially ordering BPOs and or appraisals, FMVs, title policies, or real estate tax information for Equity review or foreclosures preparation.


• Provide regular reports on customer feedback and trends in problems or situations involving various product activities.

Education

• Associate's Degree or equivalent combination of education and experience Required

• 2-4 years Office or Banking Experience Required

Compliance Statement

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated’s anonymous Ethics Hotline.

Associated Bank is committed to working diligently with any colleague who needs an accommodation perform the essential functions of the job. Please contact the Leaves & Accommodations office to request an accommodation.