Location: Richland, WA
Title: System Administrator
Schedule (FT/PT): FT
Travel Required: NO
Clearance: NO

Due to Executive Order 14042, you may be required to provide proof of COVID19 vaccination to qualify for this position.

North Wind Solutions is a Government contracting small business with operations at military and civilian installations across the United States. The Richland site project's primary focus is providing mission critical support for the Hanford site in the areas of Cyber Security, IT Infrastructure deployment and management to include network operations, End User Support services, Application Engineering with emphasis on software development and support, Records Management, and Project Management for the execution across the spectrum of provided services.

Job Description

In support of the Northwind IT Infrastructure organization, this position will be responsible for monitoring the Hanford Accreditation Boundary General Support System referred to as the Hanford Local Area Network (HLAN) Information System. Services include but are not limited to core network infrastructure (i.e. routers, switches, firewalls etc.), authentication services, servers, storage, Internet, Virtual Desktop Infrastructure (VDI), and other HLAN resources, infrastructure and facilities for faults, service interruptions, and performance degradation.
Responsibilities include, but are not limited to:

• Critical evaluation and configuration management of commercial, alternative, and uninterrupted power alerts. Including, but not limited to environmental' s, temperature, and facility alarms. Toolsets include Schneider Electric Data Center Expert, Vertiv Liebert NForm, Real Time Monitoring Tool (RTMT), AutoCAD, and other custom off-the shelf (CTOS) software


• Analysis of application and systems that have been designated as critical Essential Support Activities necessary to maintaining the Hanford Mission Essential Function - "Maintain the safeguards and security of [special] nuclear/radiological materials (material, weapons and devices) at DOE sites and facilities"


• Infrastructure analysis and proactive management of network, platforms, and critical application services for availability


• Event management functions, and triage incidents of Hanford Site applications and systems


• Support and/or authorize Disaster Recovery/Continuity of Operations (DR/COOP) exercises, testing, and live incidents per HMIS procedures and processes


• Responsible for administering, triaging, and maintaining local network and server notification systems


• Support other technical teams in identifying systems problems, conduct diagnosis and provide resolution


• Maintain responsibility to obtain, track, communicate, and post accurate incident and outage information at point of detection or notification from system owner and posting updates as new information becomes available


• Categorize impacts and posting affected locations, services, equipment, systems or users as known and appropriate


• Provide job scheduling support, initiate analysis for job failures and resolve using the Computer Associates (CA) Unicenter software including coordination with the application teams on production scheduling


• Triage incidents and dispatch the appropriate technical, engineering, and safety resources and after-hours emergency customer support


• Generate tickets for user problems, service requests, and for event logging and tracking purposes


• Design and modify tools as needed to monitor new applications, servers, network hardware, or to eliminate applications, servers, and network hardware no longer in service


• Provide Tier-1 troubleshooting, including tracking of resolutions in the Helpdesk Knowledge Management System


• Provide after-hours Tier 1 Helpdesk Support


• Respond to Tier 1 Cyber Security alerts

Qualifications

Required Skills:

• BA/BS degree with up to 1 year of Information Technology experience or equivalent combination of education and experience


• Attention to detail and strong analytical and problem-solving skills


• Excellent customer service and communication skills


• Demonstrated ability to adapt to change and quickly learn new tasks


• Demonstrated ability to manage multiple tasks simultaneously and effectively prioritize and execute tasks in a high-pressure environment


• Available to work a shift schedule supporting a network operations center that operates on a 24/7/365 basis

Desired Skills:

• Familiarity with the HLAN enterprise desktop and server environment


• Microsoft, Network Operations Center (NOC), help desk or other IT related experience


• Ability to understand network monitoring tools


• Proficient in Microsoft Office products including Azure Cloud


• Knowledgeable on backup power sources for IT infrastructure


• Knowledgeable of AWS Environment


• Knowledgeable of VMWare Environment


• Strong experience working with Remedy or other incident/ticketing system


• Leadership skills or previous experience leading teams of technical subject matter experts
  

North Wind offers a competitive pay and benefits package to include health, life, and disability insurance benefits, 401(k) with company match, generous paid leave and tuition reimbursement for eligible employees. As a company, we are committed to employee wellness, professional development, and work-life balance. We value safety, reliability, and commitment to our people! For more information about our benefits or hiring philosophy, visit the North Wind Career Opportunities Page.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The nature of those accommodations will be determined on a case-by-case basis. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact our Helpline +1.208.528.8718 or use the Request for Reasonable Accommodation form to get assistance.

North Wind is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion, or other legally protected status. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability.

Proof of citizenship will be required as a condition of employment.