Posted in Science 30+ days ago.
Type: Full-Time
Location: Phoenix, Arizona
Do you want to be a part of the Orkin Story? We have a GREAT story to tell and those chapters come from many men and women who had not previously considered the pest management industry.
At Orkin, our purpose is to help protect the world where we live, work and play.
We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams. Our Sales Supervisors help us deliver on this purpose.
Sales Supervisors will work to improve sales performance by optimizing training and the caller’s in-call sales experience to enhance a “best in class” call center sales team. The supervisor role is key to our success and we reward our Leaders with a competitive compensation package along with comprehensive benefits.
If you are highly motivated and enjoy leading others in a fast pace environment, then you will want to be a part of the Rollins Winning Tradition. You will soon find out that we are much more than bugs!
The Opportunity:
The successful Sales Supervisor will possess the following abilities and will be responsible for:
Maintaining a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries
Conducting regular team meetings to improve skills, share best practices and deliver key communications
Conducting side by side coaching and call monitoring to ensure compliance with company selling techniques and strategies
Working directly with other supervisors to ensure reliability and teamwork for the department
Consistent exercise of independent judgment and discretion in matters of significance
Achieving call center human resource objectives by interviewing, hiring, training, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions
Supporting the continued growth of the Sales department through continuous process improvement initiatives
Maintaining a work environment that fosters a satisfied and engaged workforce that achieves the budgeted performance plan
Recognizing excellent performance and behaviors at every opportunity to motivate call center agents to achieve their performance goals
We Offer:
Why Orkin?
Requirements:
We require ability to pass a drug screen and background check
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
See job description
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