About AQR Capital Management

AQR is a global investment management firm built at the intersection of financial theory and practical application. We strive to deliver superior, long-term results for our clients by seeking to filter out market noise to identify and isolate what matters most, and by developing ideas that stand up to rigorous testing. Underpinning this philosophy is an unrelenting commitment to excellence in technology - powering our insights and analysis. This unique combination has made us leaders in alternative and traditional strategies since 1998.

AQR takes a systematic, research-driven approach, applying quantitative tools to process fundamental information and manage risk. Our clients include institutional investors, such as pension funds, insurance companies, endowments, foundations and sovereign wealth funds, as well as financial advisors.

Your Role:

We are seeking an Application Support Analyst who will work as a part of a dynamic team in a rapidly growing company. While the role is truly one of individual contributor, a high degree of interaction and teamwork are required to be effective in the role. The Application Support Analyst is responsible for ensuring a high level of customer satisfaction with various applications used by the firm.

Some of the primary applications are SecMaster, Valuation, and middle office applications. The Application Support Analyst is responsible for providing technical support to end users, answering complex questions on function and usage of systems. The Application Support Analyst is also responsible for possessing thorough knowledge of the Application and improving the current software releases.

You will:

• Develop and maintain in-depth knowledge of AQR's Applications products in order to support customers


• Manage user's expectations to ensure satisfaction with AQR and our products


• Ensure that every user is treated professionally and with respect


• Act as a user advocate to Project Management and Development


• Log, research, and accurately resolve complex customer inquiries and problems in a timely manner


• Ensure proper escalation occurs for unresolved issues to ensure the customer remains satisfied


• Gain and maintain current knowledge of AQR's Support Policies and Procedures


• Contribute to the advancement of Team AQR's goals


• Rotating shifts and on-call responsibilities

What You'll Bring:

• A minimum of a Bachelor's Degree (Informatics & Computing or software engineering related preferred)


• Minimum two years of experience in directly supporting software applications in the Financial Industry


• Strong problem-solving and troubleshooting capability


• External customer facing experience in a software support environment


• Ability to work effectively both independently and in a small team environment


• Experience with client server or web-based applications preferred


• Knowledge of SQL required


• Experience with Python, C# or Java preferred

AQR mandates that U.S. employees are vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation as required by law.

AQR is an Equal Opportunity Employer. EEO/VET/DISABILITY