The Asst. Manager, Home Services 3PL is directly responsible for day to day management of driving home channel fulfillment consistency, efficiency and quality of work completed by third-party partners in their assigned area.
Key Responsibilities
Third-party partner partnership
Conducts regular ride-behinds and appropriate partnership validation of scopes of work and directives in support of business needs, and Best Buy/Geek Squad strategy.
Validates that third-party partners are meeting or exceeding expected SLAs.
Develops areas of action plans to overcome performance gaps.
Participates in facilitation of training of 3PL market managers in individual and group environments though developmental training, onboarding, and increased proficiencies of team.
Acts as centralized escalation and day-to-day management point and of contact for all third-party partner escalations. Communication
Communicates with third-party partners as needed to effectively supports the client and Best Buy and Geek Squad Strategies within their area.
Creates consistency in service execution – ultimately protects and grows the brand internally and externally.
Provides teachable point-of-view for new processes, procedures, business segments, and areas of focus.
Develops and maintains pertinent partnerships (such as Retail and third-party provider) in support of driving business results and improving the client experience.
Acts as centralized escalation and day-to-day management point and of contact for all third-party partner escalations. Business Analysis:
Collaborates with third-party providers to meet or exceed productivity, client satisfactions, and business goals by monitoring, analyzing business trends and results on a daily, weekly, monthly basis.
Validates necessary licenses and permits are obtained to properly fulfill work without risk of disruption to business.
Validates work orders are being managed and updated by third-party providers in a timely fashion.
Basic Qualifications:
1 year of leadership experience (inclusive of supervision of direct/indirect reports, coaching, training, recognition, and managing business outcomes) OR 1 year of Military leadership experience inclusive of coaching, training, recognition, and performance evaluations.
1 year of Consumer Electronics or Appliances Industry experience.
Must be 21 years of age and have a current, valid driver’s license with a clear driving record (no convictions in the last 3 years of DUI, leaving the scene of an accident, and no more than 2 moving violations or accidents).
Preferred Qualifications:
1 year of experience managing a remote workforce.
1 year of consumer electronics repair or installation experience.
