*** The location for this position is virtual/remote ***

The Hilton portfolio of hotels is comprised of 18 industry-leading and world-class brands. A dedicated team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, leads our Brands organization with the steadfast goal of strengthening and growing the Hilton portfolio. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, Conrad, Canopy, Tempo by Hilton, DoubleTree, Curio Collection, LXR Hotels and Resorts, Hilton Hotels and Resorts, Motto, Signia by Hilton, Tapestry Collection, Hilton Garden Inn, Hampton, Tru, Embassy Suites, Homewood Suites, Home2 Suites, and Hilton Grand Vacations.

What will I be doing?

If you are passionate about working with various hotel leaders across a wide territory, then this is the job for you. Our Manager, Quality Assurance (QA) Auditor will require extensive, diverse knowledge of hotel operations. In this opportunity, you will be working with some of the best Hilton Full Service properties. The QA Auditor will perform numerous QA audits and have responsibility for 100+ hotels in your territory.

You will travel daily to evaluate hotels and conduct inspections of the designated hotel. You will conduct a review of the audit with the General Manager of the property before leaving the hotel and generate reports with images of the inspection for analysis by numerous parties. The main duty is to protect the integrity of the brands inspected in terms of cleanliness, condition, guest safety, and brand standards.

• Perform routine Quality Assurance evaluations.
• Address inquiries and communications made internally, both verbally and in written communications.
• Communicate with Quality Auditors, Area Managers in QA, Directors, Vice President of QA, Brand teams, Design and Construction, and Human Resources to answer inquiries about brand standard compliance, QA, brand protocol, procedures, and Improvement Plans.
• Monitor expenses incurred from travel completed/scheduled, both based upon monthly and yearly goals.
• Coordinate upcoming activities such as travel plans and hotel scheduling, ensuring downtime work is completed and submitted by established deadlines.
• Participate in Consistency exercises.
• Participate in activities outside of QA to gain a better knowledge of other departments.

We believe the success in this role will demonstrate itself through the following attributes and skills:

• Experience in managing various hotels at a time
• Highly coordinated, independently working, doer, and motivated
• Working knowledge/understanding of product replacement cycles, renovations, and physical upgrade
• Knowledge/understanding of hotel operations, including front and back of the house operations, including F&B operations
• Ability to analyze situations, diagnose problems/solutions, while upholding the integrity of the brand yet working with potential conflicts/issues with general managers, owners, and/or internal customers.
• Excellent project management skills, allowing you to direct multiple projects at a time
• Deep understanding of the hotel key performance measures with the ability to analyze and discuss at the owner/management company level
• Collaborative skills to build and maintain a positive relationship with senior leaders

• Five (5) years of management experience
• Three (3) years of experience as a General Manager, Executive Committee Member, or Director in a Full-Service Hotel
• Advanced proficiency with MS Office
• Valid Driver's license
• Travel - 90%

• BA/BS Bachelor's Degree
• Fluency in a foreign language
• Food Safety certification

The future of hospitality is bright at Hilton : a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World's Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members' unique perspectives and voices-along with those of our Guests, Owners, Suppliers, and Partners-to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

For Colorado applicants only: The annual salary range for this role starts at $71,000 and is based on applicable and specialized experience and location. Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, a 401(k) savings plan, paid time off, and our travel discount. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan consistent with other team members at the same level and/or position within the Company.