At TUV SUD we are passionate about technology. Innovations impact our daily lives in countless ways, and we are dedicated to being a part of that progress. We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are TUV SUD.
Established more than 150 years ago in Germany, TUV SUD is a leading global provider of technical services with more than 25.000 highly skilled employees across 1,000 offices worldwide. For over 30 years, throughout 33 locations, it is TUV SUD America's priority to create a safer future. To protect people, property and the environment from technology-related risks; we drive consumer protection, digital transformation, sustainable development, and urbanization.
Serving as liaison between Sales & Account Services team and ARISE Engineering staff for account engineering issues.
Addressing client issues and bringing to resolution.
Monitoring inspection timeliness, keeping overdue inspections for ALL ARISE accounts to a minimum, while interacting with operations (Manager of Engineering, District Managers and inspectors) to accomplish this goal.
Monitoring and reduce stale (open for more than 18 months) recommendations for all major accounts (+$25,000). Keep current open recommendations to a minimum via interaction with District Managers and inspectors.
Working with the Quoting Specialist in promoting account profitability and efficient use of ARISE resources for account renewal, highlighting instances of inefficiency or lack of profitability for account audits.
Preparing narrative including justification for any deviation requests from standard pricing.
Tracking use of additional visits and exceptional service requirements.
Responding to client questions on new and renewal quotes and ABIIC policy.
Consulting with office/field managers if client requests non-standard service delivery to make sure ARISE can deliver requested service.
Communicating any agreed-upon non-standard servicing procedures to office staff so they can be implemented with field staff.
Working with the ARISE Brecksville office staff for timely account follow-up, especially as it relates to account renewal.
Providing the Sales & Marketing Manager and the ARISE Company President with CUBES information on ARISE clients.
Developing new business channels.
Reviewing quotes for new business channels while working with the Quoting Specialist.
Conducting marketing visits with channels to develop new clients.
Attending marketing functions as requested.
Serving as a back-up for other members of the sales and account management team while they are traveling or conducting marketing functions.
Bachelor's degree in Safety, Engineering is preferred and/or equivalent practical experience. S
Special Certification / Designations (Including requirement of driver's license) National Board Commission and Certificate of Competency to inspect boilers and pressure vessels.
Work independently with client management, brokers and TUV SUD GRC to develop specialized service plans, management programs, policies, procedures and training programs.
Understand management concepts and applications to safety and risk management.
Evaluate and access potential problems on an overall account basis.
Communicate verbally and written, the managerial and technical information to the Account Management Team
Make effective managerial and technical presentations to diverse groups.
Computer literacy - Windows, Microsoft Office, and other electronic reporting.
The position of Account Manager is a part of the ARISE Inc. business unit, whose mission is to supply superior service to our client base with Shop Inspection activity, Jurisdictional Inspection Services and Risk Analysis activity as well as Account Management.
The main focus of this position is to aid in our quest of becoming a world-class provider of Boiler & Machinery Jurisdictional & Risk Engineering Services. There are three distinct areas of responsibility for this position: Client management & sales support, account management, and management of ALL ARISE key accounts. For the ARISE Account Manager, general client management of ALL ARISE accounts will be the primary focus (80%) of this positon. A strong working knowledge of the ARISE Inc. business model and office process is required.
Account Manager responsibilities include: engaging in holistic planning and observation of ARISE inspection services; investigating methods to improve ARISE inspection services when possible, for both quality and efficiency for ALL ARISE clients, not just those in the Account Manager's personal account portfolio (their direct and channel clients). The ARISE Account Manager will also engage in duties as required for their channels and direct clients, reviewing service plan estimates for jurisdictional inspections for potential clients, providing midterm reports as required covering inspection activity and review outstanding recommendations and status, providing renewal reports and quotes, and attend client and broker meetings as required.
The position is home based and requires a strong degree of self-motivation. Travel can be intensive during peak demand periods. On average travel will be approximately 20% - 30%. Attending client & staff meetings as required.
As part of the normal provision of service to our client base, a limited degree of on-site meeting will be conducted. This is fundamental to all members of the Account Management team. A final common component of all Account Managers is supporting our Sales and Marketing Program.
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required.
MATERIAL AND EQUIPMENT DIRECTLY USED:
General office equipment; telephone, personal computer, printer, copier, scanner and other communication tools.
WORKING ENVIRONMENT/PHYSICAL ACTIVITIES:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to, walk, stoop, kneel, crouch, or crawl, reach with hands and arms; always requires employee to sit, talk or hear, and use hands to finger, handle or feel. Position requires close vision.
Ability and willingness to communicate frequently if required by telephone, fax and email and other communication tools to ensure that the organization's business is completed effectively and in a timely manner.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level is moderate.
Some domestic travel may be required and international may be required with advance notice.
Equal Opportunity Employer - Disability and Veteran
TUV SUD America, Inc. is an equal opportunity, affirmative action employer and considers qualified applicants for employment without regard to race, color, creed, religion, ancestry, marital status, genetics, national origin, sex, sexual orientation, gender identity and expression, age, physical or mental disability, veteran status and those laws, directives, and regulations of Federal, State, and Local governing bodies or agencies. We participate in the E-Verify Employment Verification Program.
For more information on applicable equal employment regulations, please refer to the following: Labor Law Posters
/
Sales, Customer Services & Training Management
Professionals 3 - 5 years of experience
Home Office, Clark
132411
Paid vacation time
Retirement savings plans
Long-term-service awards
TUV SUD Recruiting
1-800-888-0123careers.us@tuvsud.comApply nowPrintAdd to my favoritesFind out more about TUV SUD
|
ARS
|
|
Turtle & Hughes Inc.
|
|
Turtle & Hughes Inc.
|
