Job Description:

Job Title
Rehab Technician - Per Diem

Status
Per Diem

Education and Experience
High School Diploma, GED, or a higher level of education that would require the completion of high school, is required. Associates Degree preferred
* 3-4 years directly related experience preferred; Healthcare experience required

KNOWLEDGE OF
Intermediate knowledge of MS Word and Excel
ADT systems and Insurance Verification systems (EPIC preferred)
Knowledge of Managed Care, referral/pre-certification/ authorization process.
HIPPA

SKILLS
Computer, typing, data entry
Excellent telephone and communication skills
Strong organizational skills

ABILITY TO
Handle a fast paced, high volume environment,
Work in a team environment alongside multiple disciplines
Provide guidance and assist in training to peers
Have crucial conversations with others/ peers

Licenses and Certifications
NA

Location
Danbury, CT

Projected Schedule (not guaranteed)
Per Diem

Requisition Number
11016




Department
Physical Therapy-020823

Job Description

The rehabilitation technician performs a variety of routine tasks and duties under the direction and supervision of the clinical managers and therapists. The technician works to facilitate safe and effective treatment by providing physical assistance for patient treatment, setting up for patient treatment, department patient registration/scheduling, connection to the financial department as necessary, environmental cleaning, monitoring therapy supplies and various administrative duties as assigned. Rehab technicians do not carry out clinical procedures. This position reports to the appropriate member of the Rehab clinical leadership team and also receives support/training from patient access department leadership.

ROLE RESPONSIBILITIES

Clinical support:

Rooming patients; greeting patients, bringing them to location of therapy, notifying therapist of their arrival

Provide physical assistance for treatment sessions as directed by therapist. The rehabilitation aide does not carry out clinical procedures.

Set up and take down treatment area as requested by therapists to assist with efficient and effective treatment session. (i.e retrieve appropriate equipment such as wheelchairs, walking device, testing supplies and other various treatment equipment)

Department support:

Environmental safety and cleanliness: perform environmental safety rounds and notifies manager of results, cleans therapy equipment and toys as outlined in hospital policies/procedures. Organize treatment and patient waiting areas.

Monitor and maintain supply stocking and notify manager when items need to replenished: (i.e. linen, testing supplies, crutches and other various therapy supplies). Assist with ordering and stocks items upon receipt.

Perform special projects as necessary and requested by managerial team

Administrative:

Following department protocol provides general receptionist, secretarial support, or Health Unit Coordinator functions.

Performs a variety of administrative support activities in support of the unit operations.

Responds with tact and discretion to the needs of patients and families.

Maintains privacy and confidentiality.

Assists with staffing assignments and scheduling as requested.

Registration:

Collects and enters accurate demographic, guarantor and financial data for Outpatient Hospital Therapy services and Physician Practice Office appointments.

Verifies all required insurance and billing information and uses the proper payer plan codes within the EHR.

Generates all necessary forms for the patient visit and obtains patient/parent/legal guardian signature for Assignment/ Authorization and consent(s).

Performs pre-registration for scheduled patients and registers patients upon arrival adhering to standard department procedure.

Makes corrections and updates patient information in computer systems as necessary.

Asks patients/families whether their visit was satisfactory and attempts to address any questions/issues prior to patient departure.

Documents thorough, clear, explanatory notes regarding reasons for incomplete information at time of registration. Documents concise and understandable comments regarding patient or guarantor interaction, efforts to collect co-payments, prepayment, and referrals to Financial Assistance.

Generates estimates based on covered benefits or non-covered services and informs family of financial responsibility.

Follows-up on open items to resolve outstanding issues and complete the file.

Reviews all documentation records regarding incomplete information at time of registration, patient or guarantor interaction, efforts to collect co-payments, estimated self-pay balances and referrals to Financial Counseling.

Reviews and works assigned workqueues for registration information to ensure that accounts are accurate at time of visit and or billing.

Scheduling:

Schedule complex appointments either in person or via telephone, for both in-person and video visits.

Creates/inputs complex department provider appointments.

May schedule/coordinate appointments with other areas of the hospital.

Notifies patients of responsibilities and preparations of the planned treatment.

Ensure accurate order and/or referral is on file from eligible provider.

As a first line representative of CT Children's, this person must have the ability to deal compassionately and professionally with patients and families.

Front Office (Check-In):

Arrives patients for their appointment in the ADT system.

Verifies demographic and insurance information at time of arrival (including securing patient financial liability at time of service).

Check out process including scheduling or rescheduling future appointments.

Answer telephone and triage calls for the department.

Ensure all consent and privacy forms are signed.

Work directly with DCF to obtain appropriate signatures/legal guardian information.

Enters routine to complex patient charges into billing system for physician or care provider visits, according to protocol.

Other front office duties as required.

Financial Responsibility:

Verifies insurance plans using the various methods available such as RTE, Web-Based, & Telecommunications.

Investigates patient insurance coverage, facilitates certification, manages process to maximize payment from both commercial and managed care plans.

Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice.

Demonstrates cultural sensitivity in all interactions with patients/families.

Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CT Children's Standards.

Other duties:

Develops constructive and cooperative working relationships with others, and maintains them over time.

Adheres to professional standards, hospital policies and procedures, federal, state, and local requirements, and The Joint Commission standards

Maintains patient confidence and protects operations by keeping information confidential

Demonstrates a respect for the patient's bill of rights

Ability to travel to other locations may be required

Position Specific Role Responsibilities

[Pos_Responsability]

SUPERVISORY RESPONSIBILITIES

N/A

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