Job Description:

Job Description:

Adoption Specialist

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.

“At 3M, every day we see and feel the tremendous impact of inclusion, advocacy and the embracing of differences. These values are helping 3Mers innovate, create and grow in their career, and something you will experience firsthand as you bring your one-of-a-kind self and skills to 3M.” – Ann Anaya, chief diversity officer at 3M

This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.

The Impact You’ll Make in this Role

As an Adoption Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Being responsible for driving the success of 3M’s Computer Assisted Provider Documentation (CAPD) solution, CDI Engage


• Improving the usability of the CAPD platform, by providing customer representation feedback and CDI expertise


• Ensuring the success of 3M clients by understanding and driving key CDI outcomes, and by identifying, responding to, and following up on client needs


• Accelerating the implementation of 3M’s CAPD solution(s) at the customer site, which includes establishing customer objectives, performing workflow discovery, participate in testing, training and go live of the customer


• Acting as a relationship manager for the customer post go-live in helping to achieve key CDI outcomes

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Bachelor’s Degree or higher (completed and verified prior to start) from an accredited institution

OR

• High School Diploma/GED (completed and verified prior to start) and seven (7) years of experience in Customer Service

• Two (2) combined years of customer service and/or account management experience

Additional qualifications that could help you succeed even further in this role include:

• Registered Nurse, CCDS, or CDIP certification


• Two (2) years of customer service or account management experience.


• Two (3) years of experience with physician interaction.


• In-depth knowledge of the health information industry as related to clinical documentation improvement and coding and their relationship to Revenue Integrity and the ability to analyze the metrics involved in this industry

Location: Remote

Travel: May include up to: 50%

Relocation Assistance: Is authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. 

Resources for You 

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers. 

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Certain job positions within 3M require workers to be on-site at 3M facilities and/or at third-party locations. A necessary requirement of each of these positions is that all individuals must be fully vaccinated against COVID-19 (subject to limited medical and religious exemptions). Fully vaccinated against COVID-19 means, two weeks have passed since completing the second dose of a two-dose COVID-19 vaccine (e.g., Pfizer or Moderna) or two weeks after receiving a single dose of a one-dose vaccine (e.g., Johnson & Johnson/Janssen).

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/

3M is an equal opportunity employer.  3M  will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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