Job Description:

About NetApp

We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it's in our DNA. We push limits and reward great ideas. What is your great idea?

Job Summary

As a Sales Operations Program Manager, you are responsible for planning and managing programs to meet product delivery, customer service, and revenue goals.

This role is for a strong Business Desk / Deal Manager who will lead the overall Deal Enablement function across assigned North America Sales organizations and accounts, providing critical support in all aspects of the deal process, including pricing/discounting, deal structuring, operational execution, and compliance and business approvals. This is a challenging position in a fast-paced environment with the opportunity to directly impact the effectiveness and success of the sales organization.

The successful candidate will have an operational execution and cross-functional team leadership background with demonstrated experience in supporting a team-based approach, developing strategies, implementing programs, and supporting business practices to facilitate the entire deal life cycle.

Essential Functions

The Business Desk Team is responsible for the process and field execution to support the deal life cycle in our geographies. The team's objective is to deliver a comprehensive, consistent, and scalable process, with increased visibility and focus on large, complex or strategic deals to increase the probability of success while maximizing the revenue and profitability of the solutions sold, and ensuring compliance with corporate policies.

The candidate must have demonstrated the ability to work with multi-organizational teams composed of individuals from Sales, Finance, Services, Legal, Operations, and Product Management. They must be proactive in nature and have the strong capacity to work independently. They should exhibit attention to detail and excellent communication and interpersonal skills.

Key Responsibilities

• Serve as a trusted advisor and partner to Field Sales and Management on pricing, deal construction, and business terms to support the sales effort in key accounts


• Serve as point for Sales and Area/Geo Deal teams by overseeing the key stages in the process:
  
  
  
  • Opportunity identification/assessment: Proposal scope, key issues and assigning owners, early risk assessment, critical dates/milestones, go-forward process, and approval levels
  
  
  • Deal or Contract Pricing structure: Issue resolution, risk mitigation, optimizing economics/ margin strategy, financial and legal compliance with internal processes/policies, completion of summary material
  
  
  • Prioritization and Tracking: Deal pipeline management, weekly status calls, documenting outcomes, reporting out to Area Sales Management
  
  
  • Review and approval: Up through the necessary levels based on deal economics, complexity, non-standard business terms, etc.
  
  
  • Process Improvement: Help the North America team establish policies and best practices. Partner with Sales, Management, and cross-functional groups to identify opportunities to streamline and improve the overall Business Desk and Deal Enablement processes. Support Area communication/training regarding processes, deal review triggers, etc.
  
  
  
  


• As the subject matter expert, provide guidance to Sales and cross-functional partners in all aspects of the Deal Review/Contract Pricing processes


• Be a sales advocate/partner for internal organizations to understand complex sales issues, customer, and/or competitive trends

Job Requirements

• Must be analytical with sound decision-making skills


• Excellent verbal, presentation, and written communication skills


• Familiar with financial metrics used in Deal economics analysis


• Attention to detail with the ability to understand the big picture


• Demonstrate good judgment in solving problems as well as identifying problems in advance, and proposing solutions; skilled in issue/risk management


• Personable, professional, solid business acumen, ability to both partner with and lead individuals from cross-functional teams and interact effectively with all levels in the organization


• Hard-working, ambitious and resilient; proactive, with a sense of urgency


• Confident self-starter, able to work in an ambiguous environment where the overall process is evolving


• Ability to prioritize and manage deal activity to meet customer and/or sales deadlines

Education & Experience

• A minimum of 8 years of experience is required. 9 to 11 years of experience is preferred


• A BS/BA Degree is required, MBA a plus


• Proficient with Microsoft Office (Excel, Word, PowerPoint)and CRM Systems


• Demonstrated ability to have completed multiple, complex technical projects

Did you know...

Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.



We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.



If you run toward knowledge and problem-solving, join us.

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