Job Description:

Supervisor, Intake Services

Requisition #: 453607

Location: Johns Hopkins Health Care,

Hanover,
MD 21076


Category: Manager/Supervisor

Work Shift: Day Shift

Work Week: Full Time

Weekend Work Required: No

Date Posted: Nov. 29, 2021

Johns Hopkins HealthCare (JHHC) is the managed care and health services business of Johns Hopkins Medicine, one of the premier health delivery, academic, and research institutions in the United States. JHHC is a $2.5B business serving over 400,000 lives with lines of business in Medicaid, Medicare, commercial, military health, health solutions, and venture investments. JHHC has become a leader in provider-sponsored health plans and is poised for future growth.

Many organizations talk about transforming the future of healthcare, Johns Hopkins HealthCare is actually doing it. We develop innovative, analytics-driven health programs in collaboration with provider partners to drive improved quality and better health outcomes for the members and communities we serve. If you are interested in improving how healthcare is delivered, join the JHHC team.

Position Summary:

Responsible for the supervision and coordination of the processes and activities of workers engaged in referral coordination for managed care programs administered by the Department.

• Responsible for direct supervision of Intake staff and management of the daily workflow in area of responsibility.


• Monitors and Develops Workflows and Procedures.


• Provides support and consultation as needed to members, external customers and other departments within Johns Hopkins HealthCare LLC. Maintains communications between Director's office and business-related groups and/or providers. Required to handle highly sensitive and/or confidential information.


• Participates in handling authorization requests and provides benefits information to providers/members.


• Assists the Manager in the development and administration of the budget for assigned area of responsibility.

Job Requirements:

Education:

• Requires an AA degree or equivalent work experience.

Knowledge:

• Requires a comprehensive understanding of the managed care operations. Experience with insurance eligibility, benefits and pre-authorization referral process required. Knowledge of medical terminology as acquired through the completion of recognized course work or equivalent experience. Strong proficiency and working knowledge of Microsoft office applications including advanced features of Excel, Word and Visio.

Skills:

• Essential skills require: Ability to communicate effectively both orally and verbally in English. Ability to prioritize daily work flows, assignments and triage priorities to achieve regulatory and organizational performance metrics. Working knowledge of managed care, member eligibly, and pre-authorization process. Proficient computer skills, including Microsoft Excel, Word, and Visio. Coaching, mentoring and supervisory skills are required. Knowledge of medical terminology including diagnostic codes, durable medical equipment and procedures required. Customer service skills and ability to collaborate with internal and external customers to resolve issues and complaints.

Required Licensure, Certification, Etc.:

• N/A

Work Experience:

• A minimum of two years providing administrative/intake support in a managed care setting.


• Experience in utilization management, case management, disease management or customer service preferred. Team lead experience.
  
  

Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local law.

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