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Lead Service Specialist at Epiq Global Business Transformation Solutions, LLC

Posted in Legal 30+ days ago.

Type: Full-Time
Location: Pittsburgh, Pennsylvania





Job Description:


It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Job Summary:

Provide general Office Services support in areas of Mail Distribution, Production (copy /scan & print) services, Hospitality (kitchen, meeting set ups and break downs) services and Supplies Management in a high level legal environment. Need to work independently on assigned miscellaneous requests with a “can do” attitude and philosophy.

Essential Job Responsibilities


  • Monitor and listen to clients to understand inquiries and requests in order to provide accurate information about the facilities and services and prompt assistance


  • Ensure all projects have been properly produced and Quality Checked (QC’d) to Epiq's standard


Mail/Distribution Services


  • Sort, distribute and meter US mail with knowledge of current postal rates


  • Ensure clients request and the delivery of faxes/parcels in a timely matter in accordance to Epiq’s standards


Copy Services


  • Immediate attention given to clients entering Copy/Mail Center in accordance with Epiq’s standard of operation


  • Accurately produce copy, print and scan projects in accordance to verbal and written instructions


Hospitality Services

  • Ensure clients requests for the set-up and use of meeting rooms are handed accurately and proactively

Qualifications & Characteristics


  • High School Diploma or equivalent


  • Minimum of 1 year professional level work experience in a production setting, preferably within copy, printing or scanning environment


  • Prior shipping and receiving or facilities experience preferred, but not required


  • Previous experience in a client service oriented field


  • Working knowledge of PC applications such as Microsoft Office, especially MS Word, Outlook and Excel


Job Requirements


  • Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting


  • Ability to learn skills quickly


  • Flexibility in dealing with simultaneous projects


  • Attention to detail


  • Ability to lift or move 40 lbs. or greater


  • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100lbs


  • Ability to walk, bend, kneel, stand, and/or sit for an extended period of time


  • Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.) and computers


  • Successful candidates must be fully vaccinated from COVID-19 as a condition of employment prior to the start date.


If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.





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