Business Service Technician - Low Voltage at AAA Northern California, Nevada & Utah

Posted in Other 5 days ago.

Location: Tempe, Arizona





Job Description:

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.


AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members. As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.


At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks. We believe everything you do outside of work adds to who you are at work.


AAA recently acquired SAFE, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry. We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service. You'll help positively impact every homeowner and the communities that we serve.





JOB DESCRIPTION SUMMARY



This position is responsible for service, repair, maintenance, and inspections of fire alarm and life safety systems for the existing customer base. These services are critical for the ongoing customer service experience and satisfaction of the account base. The department has primary responsibility for customer retention through the responsiveness and provision of inspection, repair, support, and maintenance operations and service. This is the entry level position.











Why work for us?









  • Job Stability - Career Growth




  • Great Benefits - Medical/Dental/Vision




  • Retirement - 401k matching up to 4%




  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays





RESPONSIBILITIES/JOB DUTIES



  • Perform fire alarm inspections, identifying deficiencies and upgrade opportunities. Perform fire alarm repairs, maintenance, and upgrades.

  • Perform fire alarm repairs, maintenance, and upgrades.

  • Support of the service advisors, key account coordinators, and customer support representatives in the performance of their jobs and service calls. Create reports for customer and agency documentation and submittal.

  • Maintain relationship with municipal and state fire authorities for licensing and inspections. Interface with the monitoring center manager and supervisors.

  • Maintain relationships with major accounts and multi-location accounts to ensure satisfaction and retention. Interface with the sales departments to address current service issues and plan support for future growth.



KNOWLEDGE AND SKILLS



  • Two or more years in the installation and/or service of fire alarm systems.

  • Strong customer service communication and conflict resolution skills.

  • Experience in the inspection of fire alarm and life safety systems.

  • Technical knowledge of fire, life safety, and suppression system design and operation is required.

  • Strong written and verbal communication skills.



EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES,CERTIFICATIONS/LICENSES



  • Must qualify for state alarm agent license.

  • Knowledge of life safety and electrical codes.

  • Technical certifications are required (CSA, NICET).

  • Equipment manufacturer's training and/or certifications are desirable.

  • Computer / tablet literacy.



WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS


This position includes primarily field time. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer and tablet is required. Use of hand and power tools is required on occasion.


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