Sales Operations Manager (Remote) at West Corporation

Posted in Other 5 days ago.

Location: Montgomery, Alabama

Job Description:

For this opening we will consider candidates from the following locations: ,TX,United States | ,AL,United States;,AZ,United States;,FL,United States;,GA,United States;,IL,United States;,KS,United States;,KY,United States;,LA,United States;,NC,United States;,NE,United States;,NM,United States;,SC,United States;,WI,United States;,WY,United States

We are currently seeking a talented Sales Operations Manager to join our team! This position is open to remote work. As a Sales Operations Manager, and a pivotal team member of Global Sales Operations (GSO), you will be responsible for strategically and tactically driving and supporting sales performance management across the business globally. This role will involve managing and optimizing Salesforce anchored business processes, to optimize data, process & intelligence, and support business process & sales efficacy.

Essential Duties

Reporting to the Senior Director of Global Sales Operations, the role will entail collaborating closely with Sales Leadership, Sales & Business users, GSO internal stakeholders, Sales Enablement, Finance, Marketing and GTS (Global Technology Services).

You will be expected to:

  • Proactively identify business reporting needs & challenges, scope & understand business requirements, and devise & deliver proactive solutions for sales measurement effectiveness & efficiency, with a strong drive for automation.
  • Define and implement Dashboards and Reporting to guide, track, monitor, measure and enforce sales activity and productivity.
  • Work closely with Business Analysts and Data Engineers to improve and develop reporting which provides insights and visualizations into current, projected and historical performance metrics.
  • Maintain data, system security and integrity in Salesforce, using and leveraging all tools and insight at your disposal, and suggesting and implementing improvements and enhancements where logical.
  • Leverage data from Salesforce and use Excel. Tableau and other reporting platforms to analyze data and convert information to insight.
  • Provide day-to-day end user support and assist users with best practices to improve and increase their knowledge of Salesforce. This may include working with Sales Enablement to provide training materials to support Salesforce end users.
  • Educate and communicate Salesforce updates in a concise and consolidated way to key stakeholders.
  • Stay abreast of industry trends surrounding business intelligence.

Related Duties as Assigned

This job description documents the general nature and level of work, but it is not intended to be a comprehensive list of all activities, duties, and responsibilities required of the position holder. Consequently, the position holder may be asked to perform other duties as required. (Note: Job descriptions will be updated and reviewed regularly, and you may be required to carry out duties, for which you have the skills and experience for, on a regular or ad-hoc basis)

Minimum Qualifications

Applicants for this job will be expected to meet the following minimum qualifications:


  • Bachelor's degree from an accredited college or university with major course work in business administration, Computer Sciences, IT or a related field required. Equivalent work experience in a similar position may be substituted for educational requirements.


  • 10 + years' experience of working in a Business Analyst position with a proven ability to provide business analysis and system development/configuration deliverables related to process improvement.
  • 10 + years' experience of working on projects related to Sales process improvement.
  • 10 + years' experience in business requirements gathering, GAP analysis and translation to reporting solutions.
  • Minimum 2 years' lead or supervisory experience preferred.

Skills and Knowledge

  • Strong understanding of Tableau required.
  • Exceptional knowledge of the Salesforce platform required:
    • Excellent understanding of best practice and functionality, with the ability to create sophisticated detailed reports and dashboards.
    • Strong knowledge of concepts including standard objects structure, workflows, reporting, general design concepts and overall approach of Salesforce as a CRM platform.
  • Advanced Microsoft Office Excel skills required, including knowledge and experience of formulas, tables and formatting, conditional formatting, pivot tables and other necessary analysis functions.
  • Proficient skills in Outlook, Word and PowerPoint.
  • Knowledge of Alteryx software preferred.
  • Excellent writing skills - must have the ability to express strategy, technical knowledge, and processes in easily understood presentations.
  • Excellent communication, influencing & negotiating skills are critical, with the ability to easily switch between technical & business communication, and to communicate complex concepts concisely.
  • Ability to analyze business processes, design process improvements and train business users.
  • Experience of developing business processes and challenging & enhancing existing processes.
  • A proactive thinker with strong influencing skills who knows when to act on any key issues that require escalation and support from the lntrado Leadership team.
  • Curiosity and passion for making an impact.
  • Ability to work under pressure in a deadline focused, dynamic environment, consistently producing deliverables within agreed upon timelines.
  • Well organized and flexible to meet continuously changing priorities and challenges.
  • Natural team-worker comfortable interacting with both technical & non-technical stakeholders.


Connecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.

The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most - Information to Insight.

Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


Intrado Cloud Collaboration provides meeting, messaging and collaboration tools that allow businesses to unlock the creativity of their teams and fuel productivity as if everyone was in one room - even when team members are across the globe.

Intrado also offers Cloud PBX systems for globally distributed corporations, Cloud Contact Centers to enable technical support and remote agents supporting businesses and Hosted MPLS Networks to increase business efficiency, execution and security.

With products and services ranging from audio / video conferencing services to meeting management tools, we also provide professional services to ensure support and training at each stage - from implementation of our tools and services throughout the customer lifecycle. Intrado is the #1 global conferencing partner, Cisco Meetings partner and a Microsoft Gold Collaboration Partner.
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