IT Help Desk Tech 2 at Gila River Gaming Enterprises, Inc.

Posted in Admin - Clerical 8 days ago.

Type: Full-Time
Location: Chandler, Arizona





Job Description:

Pay Range: $20.18 - $28.73 per hour 


This position is responsible for providing technical assistance at a higher level to system users to system users, by performing the following duties as well as demonstrating the GILA WAY.


Essential Duties and Responsibilities:



  • Promotes and provides excellent guest service experiences to both internal and external guests. 

  • Answers, evaluates, and prioritizes incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing problems with installation of quantifiable licensed software, hardware replacement, repair and installation, or troubleshooting that involves vendor support.

  • Manages small projects involved with the hardware and software implementation and updates. Logs and tracks calls using IT ticketing system, and maintains history records and related problem documentation.

  • Installs, configures and supports server and client workstations.   

  • Trains users on software and hardware.

  • Maintains a dependable work attendance record with extremely infrequent absences and/or lateness. 

  • Performs other special projects and duties as assigned. 

Skills/ Requirements 



  • HS Diploma or equivalent required. Associate's Degree in Computer Science or related major preferred.

  • Experience and/or training in technical support required.

  • Must possess a valid AZ driver's license and clean driving record for the past five (5) years.

  • Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.

  • Must possess excellent guest service skills, strong telephone etiquette, a self-starter wit the ability to follow up and complete tasks in a timely manner with minimum supervision.

  • Strong interpersonal and communication skills, both written and oral.     

  • Must pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.

  • Must pass a full background check to be certified/licensed prior to employment. 

  • Must be able to work in a smoking environment. 

Important Notes 


As a condition of employment, all new hires must pass the following:


Pre-employment Alcohol/Drug Test. This drug test includes the normal seven-panel test, but excludes marijuana for non-safety sensitive positions.


Background check. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.

Information Technology





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