Posted in Other 30+ days ago.
Location: Commerce, California
Commerce, CA, USA
Req #1527
Wednesday, November 24, 2021
Cross Country Healthcare is looking for top talent to join our team
Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging nearly 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval for Health Care Staffing Services Certification with Distinction.
BASIC PURPOSE:The primary responsibility of the Receptionist is to answer and route all enterprise-wide, inbound calls appropriately and in a professional and polite manner. The Receptionist will also assist in administrative duties as assigned.
ESSENTIAL FUNCTIONS:
* Welcome visitors by greeting them in person and/or via telephone in a professional and informative manner and with the highest standard of customer service* Maintain security by following procedures, monitoring logbook and issuing visitor badges* Ensure and maintain a safe and clean Reception area* Utilize console based phone system to direct calls to appropriate personnel promptly and efficiently* Answer questions providing accurate information* Provide callers with basic Company related information* Willing to work select approved overtime hours on occasion and/or be flexible to alternative scheduling when needed* Other administrative duties as assigned
REPORTING RELATIONSHIPS:
* Reports to Director, Real Estate & Facilities
QUALIFICATIONS:
* High School diploma* Minimum 2 years of office experience, preferred* Must have minimum 1 year of corporate switchboard/reception experience* Experience with AVAYA console-based switchboard, preferred* Experience with Microsoft Office - Word, Excel, and Outlook required* Or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job* Must have a clear and professional speaking voice* Superior customer service, interpersonal and organizational skills* Outgoing and personable and able to work independently* Dependable and flexible* Must be able to operate a multi-line, console-based switchboard* Ability to handle several conflicting priorities.* Work with minimal supervision accurately and efficiently with attention to detail in all work products.* Solve problems in a timely manner through reasoning, and judgment; act proactively to prevent potential problems. Not afraid to ask questions* Access, input, retrieve and understand information from the computer* Work quickly and accurately* Ability to work well with interruptions while quickly and efficiently answering and transferring calls
WORK CONDITIONS:
* Employees must possess comfort in learning, training and engaging with others virtually through Microsoft Teams and Zoom.* Must have the ability to perform the essential functions of the job with or without reasonable accommodation.
The above declarations are not intended to be an "all inclusive" list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to perform the job. Rather, they are intended only to describe the general nature of the job and be a reasonable representation of its activities.
Cross Country Healthcare is an EEO employer - M/F/Veteran/Disability
Benefits
Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance
Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability
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