Client Service Representative at Legacy Health

Posted in Customer Service 9 days ago.

Location: Portland, Oregon

Job Description:

Legacy Health

Client Service Representative

Equal Opportunity Employer/Vet/Disabled


Job ID: 21-21878
Type: Regular Full-Time
Holladay Park campus


***Hire On Bonus provided for this position***

Patients come to the lab for a variety of reasons, some preventative and some potentially more serious. Issues like billing are not always at the forefront of their minds. With your strong interpersonal skills, you will guide patients through laboratory services obligations calmly and compassionately. Your ability to interpret pertinent regulations from governmental and state licensing commissions will provide a smooth interaction with patients and their families in what can be a stressful time in their lives. In short, you will strive to make life better for others, which is precisely what Legacy is all about.


Legacy Health System’s Laboratory is an integrated lab service. Staff may be assigned to lab facilities at different places in the system. The incumbent functions as the primary liaison between Legacy Laboratory Services and the Client and/or patient. Assists patients and their families as needed with handling their laboratory obligations arising from patient services by interpreting pertinent regulations from governmental and state licensing commissions. Receives and appropriately resolves client services issues as a member of the laboratory team. Staff members are responsible for demonstrating optimal interpersonal skills through effective communication and cooperation with co-workers. Applies knowledge of anatomic, physiological and, as relevant, psychological processes, to provide appropriate service to neonatal, pediatric, adolescent, adult, geriatric patients, and patients with special needs.


Education: High School graduate or equivalent


Required: Six months experience with customer service or public relations

Preferred: Two years clinical laboratory experience



  • Demonstrated negotiating, problem-solving and decision-making skills

  • Demonstrated understanding of complex billing issues inherent in high dollar/specialty accounts

  • Demonstrated knowledge of billing rules and regulations

  • Net Typing of 40 wpm and PC based computer skills

  • Familiarity with 10 key

  • Ability to work efficiently with minimal supervision, exercising independent judgment within stated guidelines

  • Demonstrated effective interpersonal skills that promote teamwork and cooperation

  • Ability to withstand varying job pressures and organize/prioritize related job tasks

  • Excellent public relations skills and demonstrated ability to communicate in calm, businesslike manner

  • Ability to adapt to change

  • Preferred:

  • Knowledge of medical terminology


Follows guidelines set forth in the Legacy’s Values in Action.


Salary: $17.00

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