About Hexagon Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future.
Hexagon’s PPM division empowers its clients to transform unstructured information into a smart digital asset to visualize, build, and manage structures and facilities of all complexities, ensuring safe and efficient operation throughout the entire lifecycle.
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 21,000 employees in 50 countries and net sales of approximately 3.8bn EUR. Learn more at hexagon.com and follow us @HexagonAB.
In this position, individuals are responsible for setup/installation, configuration, and customization of technical solutions, applications, or process designs for the client’s purchased or outsourced technology and business outcome solutions, specifically EcoSys (Enterprise Project Performance) software. Individuals in this position work independently. This is a full-time position involving a mix of onsite travel to customer sites and working remotely.
Works directly with clients to manage initial access, map and transfer data, create process documentation (functional requirements/designs/lessons learned), and train or coordinate training for client users
Determines client’s objectives by reviewing business functions; gathering information; and evaluating output requirements and formats.
Designs solutions by analyzing requirements; constructing workflow charts and diagrams; studying client system capabilities; writing specifications.
Improves solutions by studying client current practices; designing modifications, use cases, design documents and suggesting best practices.
Maintains system protocols by writing and updating procedures.
Provides references for users by writing and maintaining user documentation; providing help desk support; training users.
Maintains user confidence and protects operations by keeping information confidential.
Applies analytical and technical thinking within areas of assigned responsibility to resolve routine client issues and challenges by identifying possible alternatives and providing recommendations.
Contributes to preparation of testing scripts and materials; supports and performs unit, system and integrated testing tasks.
Works with training team to develop application-specific training curriculums and materials and conducts training classes for client.
Maintains professional and technical knowledge by attending EcoSys educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Tests and troubleshoots functionality of installed systems
Identifies and documents technical issues to be escalated to the product and system integration teams for resolution
Provides feedback based on client experiences to the product and professional services teams for product and process improvements
May work on pre-sales activities
Bachelor’s Degree or relevant experience with a minimum 1 year of COTS/packaged software implementation experience
Experience in consulting, process design
Ability to learn and understand new technologies
Providing feedback based on client experiences and working directly with clients
Delivering internal and external training
Highly self-motivated and directed with keen attention to details
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to work both independently and in a team-oriented, collaborative environment
Ability to travel up to 50% (dependent on current travel restrictions)
Basic-to-advanced knowledge of project management and project control methodologies.
Understanding of software implementation approaches, waterfall and agile.
The ability to work independently and prioritize multiple competing tasks
Experience with any of the following software tools
Microsoft Office - Teams and Sharepoint
Intergraph is an Affirmative Action/Equal Opportunity Employer - Minorities/Female/Disabled/Veterans
Intergraph Corporation has elected to do business as: "Hexagon Safety & Infrastructure," in certain public safety, utility, communications, transportation, and information technology markets; "Hexagon Geospatial," in certain geospatial markets; and, "Hexagon PPM," in certain engineering markets. Use of these alias and trade names does not reflect any change of legal corporate entity, applicable tax identification number, or similar formalities. Intergraph Corporation is committed to providing equal employment opportunity to all qualified employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship