Customer Service Representative at Standard Textile Co., Inc

Posted in Customer Service 9 days ago.

Location: Cincinnati, Ohio

Job Description:

Standard Textile Co., Inc

Equal Employment Opportunity/M/F/disability/protected veteran status

Standard Textile has been inspiring care, comfort, and change in our communities since 1940. While our business is creating innovative textiles, it's our purpose that guides the solutions we offer and drives how we treat our customers, our associates, and the impact we make in our communities. We hold ourselves to a higher standard. A higher standard for why we exist, for how we create, and for what's next.

The Customer Service Representative will be responsible for managing customer accounts in assigned territories, following inventory guidelines for order fulfillment.

What will you do?

  • You will receive and process orders from outside sales consultants and healthcare customers.

  • You will verify product information and process orders.

  • You will assist with customer inquiries such as order status, shipping information, product availability, and pricing.

  • You will identify sales opportunities through conversations with customers and communicate them to partnered sales consultants.

  • You will act as a liaison between all internal departments for the customer and sales consultants.

  • You will investigate customer discrepancies to determine or make suggestions for corrective action.

  • You will work to provide resolutions to escalated day-to-day customer issues.

  • You will initiate credits and customer returns according to company guidelines.

Qualifications Include:

  • High School diploma or equivalent. Bachelor's degree preferred

  • 2-5 years of customer service related experience

  • Advanced knowledge of Microsoft Office applications including Outlook, Excel, and Word

Why work at Standard Textile:

  • Competitive pay & benefits

  • Medical, vision & dental insurance

  • 401k with company match

  • Paid maternity/paternity leave


Standard Textile is proud to announce it has been selected as a 2021 US Best Managed Company. Sponsored by Deloitte Private and The Wall Street Journal, the program recognizes outstanding U.S. private companies and the achievements of their management teams.

Join us!


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