Cash Management Technical Services Specialist at Avidia Bank

Posted in Customer Service 5 days ago.

Location: Westborough, Massachusetts

Job Description:

Avidia BankEqual Employment Opportunity/M/F/disability/protected veteran statusDescription:

Position Overview:

Learn the basics of the Cash Management function while providing technical support to Cash Management clients. The Technical Services Specialist will install and support scanners used for Remote Deposit, set up Secure Tokens, and troubleshoot mobile app technical issues.

Cash Management Technical Services Specialist

Primary Responsibilities:

  • Installs scanners used for Remote Deposit and provides necessary training on Remote Deposit, as well as any other services included on the customer's online banking profile. Remote Deposit scanner installations are primarily conducted on-site, however may be completed remotely when requested by customer or geographically dictated.
  • Fields customer telephone/email inquiries requesting technical support.
  • Updates Cash Management database with scanner details.
  • Monitors scanner inventory, package and return broken scanners.
  • Monitors and prepares Remote Deposit annual reviews to ensure all reviews are completed on a timely basis. Conduct on-site visits as necessary to complete selected annual reviews.
  • Assists with preparation of ACH annual reviews.
  • Monitors customer Secure Token usage and expiration dates converting physical tokens to virtual tokens whenever possible and replacing physical tokens prior to expiration.
  • Assists with special projects and provides customer service and sales support to the Cash Management team and customers as needed.

Other Responsibilities:

Perform related and unrelated duties as may be required.

  • HS diploma and 2+ years of office or banking experience including customer service ideally in a banking or technical service environment.
  • Proficiency with technology acquired either through academic or professional training through personal interest and ability. Skills to include the ability to troubleshoot issues.
  • Strong customer service and communications skills to provide a superior customer experience to the bank's business and professional customers.
  • Ability to multitask and set priorities in a fast pace, evolving business environment.
  • Proficiency in Microsoft Office Products such as Outlook, Word, Excel, Power Point and Access.
  • Must have valid driver's license and own transportation to travel to customer locations throughout New England to perform installations and provide technical support on site.

Avidia Bank is an Equal Opportunity Employer/Veterans/Disabled




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