Manager, Last Mile Operations at XPO Logistics, Inc.

Posted in General Business 2 days ago.

Type: Full-Time
Location: Franklin, Massachusetts





Job Description:

Solutions driven success.

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.

As the Operations Manager at XPO Logistics, you'll have the opportunity to connect with customers, assist in route planning and monitoring, and build a bright professional future. We will equip you with the best tools in the industry to grow and develop to a level that will exceed your expectations and help you reach your career goals. If you're looking for a growth opportunity, join us at XPO.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you'll do on a typical day:


  • Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers

  • Use route planning software to build efficient delivery routes

  • Manage the dispatch of contract carriers and resolve issues throughout the day

  • Identify problem areas, including restructuring routes to improve operational efficiencies

  • Train and develop contract carriers, dispatchers to meet and exceed customer expectations

  • Ensure that all work is completed accurately and within established time frame

  • Ensure photos are taken for every job

  • Allocate and request additional resources as needed

  • Develop and mentor staff to reach goals; train staff on company policies and procedures

  • Carry out managerial responsibilities, including interviewing, hiring, disciplining and resolving issues

  • Ensure compliance with corporate warehouse policies, procedures and programs

  • Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring and training employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems


What you need to succeed at XPO:

At a minimum, you'll need:


  • 4 years related logistics and supervisory experience

  • Experience with Microsoft Office such as Word, Outlook and Excel.

  • Experience operating a forklift and pallet jack


It'd be great if you also have:

  • Bachelor's degree in business, logistics or similar

  • Availability to work a variety of shifts, including holidays, days, evenings, nights and weekends; travel between branches and regions occasionally

  • Experience mentoring, training and guiding newer/less-experienced team members

  • Bilingual English/Spanish (read, write and speak both languages)

  • Strong business acumen with the willingness to act in partnership with management teams


Be part of something big.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here.





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