Medical Administrative Assistant II, Otology (Full Time) at Mass. Eye and Ear (MEE)

Posted in Other 12 days ago.

Location: Boston, Massachusetts

Job Description:

Role Details and Summary

The Medical Administrative Assistant II, Otology (Full Time) is 40 hours per week, M-F at our Main Campus. We offer 50% off the MBTA pass and offer great benefits.

Under the supervision of the site Practice Manager, The Medical Administrative Assistant II is critical to the department and provides administrative support to physicians in a high-volume ambulatory clinic setting, functioning as the primary interface between patients and providers. Emphasis is placed on the ability to stay organized and to prioritize administrative tasks related to patient care. Role requires management of confidential patient information, scheduling patient appointments, answering phones with the highest level of customer service, checking patients in and out of appointments, collecting copayments, scheduling surgeries and other ancillary services, and helping to manage incoming information via phone, email, in person and using the Epic system.

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About Us

Massachusetts Eye and Ear is an international center for treatment and home to the world's largest vision and hearing research centers. Mass Eye and Ear is a member of Mass General Brigham and a teaching hospital of Harvard Medical School.

Mass Eye and Ear clinicians are driven by a mission to find cures for blindness, deafness and diseases of the head and neck. Internationally acclaimed since its founding in 1824, Mass Eye and Ear employs full-time, board-certified physicians who offer high quality and affordable specialty care that ranges from the routine to the very complex.

Providing a safe environment for everyone is the core tenet of our Safe Care Commitment. Across Mass General Brigham, employees are doing their part to ensure that the hospitals, clinics, practices and office spaces across our system are safe and ready.


Qualifications to be Considered

  • Associate's degree or equivalent combination of education and experience required.

  • Ideally 2+ years of experience in a medical administrative support position within a busy medical site or department.

  • Excellent verbal communication skills required for the telephone, email and in person interaction with patients and colleagues

  • Exceptional organizational skills required, ability to pivot, be flexible, detailed and prioritize shifting needs

EEO Statement

Massachusetts Eye and Ear is proud to be an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are made without regard to race, color, age, gender, gender identification, sexual orientation, religion, marital status, sex, pregnancy or conditions related to pregnancy, national origin/ancestry, citizenship, disability, military status, genetic information, or any other basis prohibited by law. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, training, and career development programs.
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