Under the direction of the Nurse Director, Medical Assistants are responsible for and not limited to, assisting Physicians, Fellows, Nurse Practitioners, and Practice Nurses with all visit types consistent with his/her training, annual competencies, and skills pass off. Medical Assistants in the Cancer Center are also responsible for assisting with urgent visits, escorting patients to other areas of the ACC. The Medical Assistant, works with a multidisciplinary team in providing a wide variety of clinical and technical functions on a daily basis. The MA's primary role is to assure efficient patient care and patient flow through a high-volume clinic, to maintain a neat, clean, and safe patient care environment, and to promote patient satisfaction by interacting with patients in a professional, friendly manner consistent with their needs.
In addition to the general duties of a Medical Assistant, the Medical Assistant II is someone who has mastered the knowledge and skills necessary to become an integral member of all care teams. The Medical Assistant II works collaboratively with any of the clinic staff and medical oncology groups to provide a higher level of patient care when needed. He/she has the ability to look at all clinic situations and effectively be part of the resolution and can critically think under pressure to provide a safe patient care environment.
Medical Assistant II is able to communicate clearly, directly, and accurately with the multidisciplinary team as well as patients and families. The MA II is able to work cohesively with Physicians, Fellows, Nurse Practitioners, Radiologists, Surgeons, Palliative care, and Nurses to provide a wide range of clinical tasks throughout the Cancer Center. He/She works closely with the Nurse Director to ensure daily scheduling of staff, vacations and day offs can be facilitated in a manner which still allows all clinics to be optimally operated.
The Medical Assistant II is expected to help with the onboarding of new Medical Assistant staff regarding any specific training, skills and procedures. They will be expected to also perform a wide variety of administrative, clinical, and technical support as well as cross cover in ALL practices whenever the need arises.
Medical Assistant II is expected to mentor new staff and take part in mentoring student MA's during their externships. Medical Assistant II is expected to assist all patients seen in clinic which includes and is not limited to, follow up appt, new patient visits, and urgent add ons.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Assures efficient patient flow through the clinic and able to identify problems and resolve:
Identifies patients with 2 identifiers.
Promptly informs the Provider, Fellow, NP, RN of any significant change patient may give or show and document in record in a timely manner.
Instructs/assist patient's on how to prepare for the physician or nurse practitioner.
Alert provider when the patient is ready and communicates all pertinent clinical information.
Assists patient to have labs drawn by phlebotomist/RN/or self.
Assist patient through check-out process when visit is complete
Responds to needs throughout the patients visits, keep on schedule, and maintain flow of patients and Providers.
Communicate with Providers/NP's/RN's/ other MA's verbally as needed to maintain continuity of care and flow in clinic.
Able to complete the daily MA schedule and resolve staffing concerns.
Adheres to hand hygiene, standard precautions, and works with Infection Control as needed.
Assists with all patient care visits:
Adheres to hand hygiene and standard precaution guidelines
Provides culturally competent and age specific care to patients in practice setting.
Performs a variety of practice specific treatments and procedures according to standard policies and procedures.
Assists with equipment preparation, set up, and cleaning per hospital policy.
These may include but are not limited to:
12 lead EKG -maintain EKG equipment (where applicable)
02 saturation monitoring
Prepares for area specific procedures.
Phlebotomy passed off and maintains skill
Full set of Vital Signs (using portable and manual equipment) documenting abnormalities and reporting results to provider.
Stocking medications for procedures in locked carts or cabinets.
Maintains neat, clean and safe exam rooms and treatment areas.
Independently keeps patient clinic room stocked according to the clinic needs, are clean and orderly, and all equipment is checked weekly for expiration dates.
Assures Multi Clinic rooms are stocked, set up for each specific clinic during the week.
Assures all equipment is turned on/off and working correctly when needed by Provider.
Cleans equipment per protocols. Maintains yearly competencies.
Participates in daily operational activities necessary for a safe patient and staff environment. Maintains Joint Commission standards:
Checks unit emergency equipment. Lock on code cart, oxygen tank full, and EKG pads current. Knows how to replace and correct any issues independently to maintain equipment for daily use.
Assumes responsibility for the maintenance of neat, organized and well stocked rooms.
Assures all stock is within expiration date
Cares for medical equipment and supplies and monitors sterilization of appropriate equipment
Maintains the prescription line by gathering information and forwarding promptly to the appropriate provider.
Maintains yearly mandatory competencies which include fire/disaster safety, infection control, unit POCT, and practice specific competencies.
Promotes patient/customer satisfaction by interacting with patients in a professional, friendly manner consistent with their needs:
Adheres to Human Resource policies with respect to attendance and dress code
Adheres to MGH customer service philosophy in all patient interactions
Communicates appropriately and effectively with patients
Functions as an integral part of the patient care team:
Interacts in a respectful, professional, cooperative way with other practice staff
Accepts delegated responsibilities in a positive manner and
Offers assistance to others in the practice when not busy.
Before leaving the practice on breaks/lunch/meetings makes sure adequate coverage is available
Engages in constructive problem solving with others in the practice as problems arise.
Attends and participates in staff meetings.
Maintain professionalism to the highest standard.
Fully understand hospital policy and standards of care.
Fully understand HIPAA regulations and guidelines.
Fully understands Standards of behavior guidelines.
SKILLS & COMPETENCIES REQUIRED:
Proficient in English language (read, speak, and write fluently and accurately).
Proficient in standard arithmetic.
Ability to lift and transport patients using the appropriate physical technique in a safe manner for the patient and self.
Good communication skills and team player
Sound judgment and problem-solving ability
Ability to prioritize
Ability to handle multiple tasks in a busy environment and able to organize
Accuracy and attention to detail
Able to work independently and as an active part of the multidisciplinary team.
LICENSES, CERTIFICATIONS, and/or REGISTRATIONS:
Medical Assistant Certification recommended
Basic Life Support certification recommended
Other academic preparation (such as current nursing student) may be considered in lieu of certification.
Graduate of an MGH approved Medical Assistant/Training Certificate Program
Prior 1-3 years of experience required
EDUCATION: Check boxes that best describe the minimum and preferred education requirements.
X High school diploma, GED or equivalent
X Certificate: Medical Assistant or Nursing Assistant
Some college or Associate Degree
High school diploma, GED or equivalent
X Some college or Associate Degree
Ambulatory Oncology setting. May include exposure to bodily fluids, chemicals and cleaners. Also may perform light lifting, including movement of patients.
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.