Patient Registration Specialist - Newton, Natick & Westwood Urgent Care at Partners Community Physicians Organization(PCPO)

Posted in Other 6 days ago.

Location: Boston, Massachusetts

Job Description:

About Us

An affiliate of Massachusetts General Hospital and Brigham and Women's Hospital, Mass General Brigham Urgent Care serves as a convenient and affordable urgent care option for those living and working in the Greater Boston area. From coughs and colds to cuts and broken bones, our providers offer great care for a range of illnesses and injuries in clean modern centers. We know urgent medical situations often happen unexpectedly, so our Boston-area Mass General Brigham Urgent Care clinics seven days a week. Most Mass General Brigham Urgent Care visits last less than an hour, so our patients can get back to what matters.

General Summary

The Patient Registration Specialist or Host is typically the first point of contact for patients when they arrive at Mass General Brigham Urgent Care. The Host greets the patient and is responsible for registration and on demand scheduling of patients. The role requires a high level of multi-tasking in the fast-paced environment of Urgent Care. Exemplary customer service skills are a must.


• A minimum of a High School diploma.
• Preferably 1-2 years of experience in a high-volume physician practice, urgent care center or emergency room.


• Must have excellent customer service skills with both children and adults.
• Must have good working knowledge of computers.
• Prior experience with Epic electronic health record strongly preferred.
• Must have excellent communication skills - ability to present information in a clear and concise manner to patients and coworkers.
• Can balance multiple tasks, set priorities, and solve problems.
• Must have the ability to maintain confidentiality of sensitive information.
• Must be very detail orientated and have excellent organizational skills.
• Must have a positive and energetic attitude which inspires other team members.
• Ability to work 13-hour shifts, overtime, on-call, weekends, and holidays as needed.
• Travel to and placement at various Mass General Brigham Urgent Care sites may be required at times, dependent on staffing needs

EEO Statement

Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

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