Resource Specialist, Inpatient Psychiatry at Massachusetts General Hospital(MGH)

Posted in Other 7 days ago.

Location: Boston, Massachusetts

Job Description:

This is a 32 hours per week position. Candidates should be available Monday-Friday daytime.


Under the general direction of the Clinical Leadership for Blake 11 and the Sr. Administrative Manager, the Resource Specialist will be embedded within the Blake 11 inpatient team. The Resource Specialist will play an essential role in the coordination of patient care, with an emphasis placed on efficient and exemplary service in a high-volume inpatient setting. The Resource Specialist is expected to effectively organize priorities, complete tasks proactively, and manage confidential patient information.

The Resource Specialist supports the social workers, physicians, and case management to ensure that the needs of the patients are met post-discharge. The Resource Specialist is responsible for scheduling outpatient care following the patients' discharge plan, such as medication management, therapy and/or counseling. Oftentimes, this role also requires conducting research on CSS (Clinical Stabilization Services) and locating shelter for homeless patients and patients with a history of substance use. The candidate selected for this role should be flexible and must be comfortable with multitasking. The Resource Specialist finalizes outpatient care appointments and documents follow-up care details onto EPIC. This role requires communication, problem solving, attention to detail and an open mind.


Facilitate throughput

o Attend multidisciplinary rounds for assigned teams as needed

o Proactively check-in with social workers, physicians, and nurses as needed daily.

Facilitate smooth, safe patient transitions from the inpatient setting to the post-acute or outpatient setting

o Work with Social Work Staff to file applications for the Department of Mental Health for services

o Interact with patients and families at the bedside to assist patients with scheduling follow-up appointments with both internal and external providers before leaving the hospital.

o Work with multiple clinicians, including physicians-in-training, in order to facilitate appointment scheduling for patients.

o Troubleshoot within a complex system to resolve scheduling issues and track down physicians to make appointments.

o Maintain system to track appointments and other patient activities.

o Documents all follow up appointments in EPIC.

General duties

o Strategize with psychiatry inpatient teams and departmental leadership around process improvements for the inpatient psychiatric service.

o Leverage interpreter phone on a pole (IPOP) technology to communicate with patients and families who do not speak English.

o Maintain confidentiality and privacy consistent with HIPAA guidelines.

o Develop and maintain relationships with Operations Associates, Resource Nurses, members of the units

o Respond promptly to all calls and emails

o Other tasks as assigned by unit administration


• Strong communication, interpersonal and team skills

• Demonstrates a commitment to the MGH Mission, Credo and Boundaries, and to Patient Care Services vision in creating a welcoming and professional environment.

• Ability to engage with a diverse population of patients, families, visitors, providers, and colleagues with multiple personality types.

• Prioritizes work in a dynamic, high-volume, and fast-paced environment.

• Computer savvy with strong ability to learn and navigate multiple systems

• Knowledge of HIPAA Confidentiality and Privacy Policies

• Attends annual training in MOAB with de-escalation training

• Demonstrates a willingness to learn.

• Identifies trends and opportunities for improvement. Works with unit leadership to initiate and engage in patient centered improvement projects.

• Provides highest quality in all aspects of work; detail-oriented with the ability to enter information into the system accurately.

• Effectively prioritizes work, multi-tasks and endeavors to complete all work on time.



• Bachelor's degree preferred.


Experience in the following areas is preferred

  • Customer service experience

  • Administrative experience

  • Healthcare experience

  • Mental health experience is strongly preferred


• Inpatient hospital setting.

• This position requires the incumbent to stand and walk for extended periods of time as they move within the hospital.

• Able to routinely lift or move items.

EEO Statement

Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
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