Medical Administrative Assistant III, Ophthalmology (Full Time) at Mass. Eye and Ear (MEE)

Posted in Other 12 days ago.

Location: Boston, Massachusetts

Job Description:

Role Summary

Full Time, 40 hours per week M-F days, benefits eligible role at our Main Campus. We offer 50% off the MBTA pass.

This role is vital to the department and patient experience. We strive to provide an exceptional patient experience at Mass. Eye and Ear.

With minimal direction from Manager or Director, The Medical Admin Assistant III works independently to support physicians in a high-volume ambulatory clinic setting, functioning as the primary interface between patients and providers. Also provides leadership and guidance to other Medical Admin colleagues. Emphasis is placed on the ability to stay organized and to prioritize administrative tasks related to patient care.

This role requires management of confidential patient information, scheduling patient appointments, answering phones with the highest level of customer service, checking patients in and out of appointments, collecting copayments, scheduling surgeries and other ancillary services, and helping to manage incoming information via phone, email and in person. This is a fast paced patient facing role.

About Us

As part of the Mass General Brigham Healthcare System, Massachusetts Eye and Ear is an international center for treatment and home to the world's largest vision and hearing research centers. Mass Eye and Ear is a member of Mass General Brigham and a teaching hospital of Harvard Medical School.

Mass Eye and Ear clinicians are driven by a mission to find cures for blindness, deafness and diseases of the head and neck. Internationally acclaimed since its founding in 1824, Mass Eye and Ear employs full-time, board-certified physicians who offer high quality and affordable specialty care that ranges from the routine to the very complex.



  • Bachelor's degree or equivalent combination of education and experience required.

  • 5 years of experience in a medical administrative position within a busy medical service/department.

  • Excellent verbal and written communication skills required for the telephone, email and in person interactions with patients and colleagues

  • Exceptional organizational skills

EEO Statement

Massachusetts Eye and Ear is proud to be an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are made without regard to race, color, age, gender, gender identification, sexual orientation, religion, marital status, sex, pregnancy or conditions related to pregnancy, national origin/ancestry, citizenship, disability, military status, genetic information, or any other basis prohibited by law. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, training, and career development programs.
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